Technical Support Specialist
SkioSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
FinTech, Payments, TechnologyIndustries
Requirements
- Minimum of 6 months of work experience or a Bachelor's Degree
- Proficiency in Linux, including command line tools, shell scripting, and log analysis
- Familiarity with cloud platforms such as AWS or Azure
- Experience working in a customer-facing role, technical or non-technical
- Fluent in English and Spanish, both written and verbal
- Strong problem-solving skills
Responsibilities
- Act as a primary technical contact for customers in the Americas after deployment
- Manage inbound support requests via calls, tickets, and email, ensuring timely acknowledgment and clear communication
- Provide professional updates on case progress and resolution timelines
- Diagnose application, database, and infrastructure issues with precision
- Investigate and resolve Linux-based system problems using shell tools and scripts
- Analyse logs, configurations, and data flows to identify root causes
- Work with engineers and QA to ensure that issues are resolved, and fixes deployed, in a timely fashion
- Maintain suitable deployment-specific support documentation
- Deliver quality by planning and being organized
- Work on projects as required
- Ownership of any other duties as required
Skills
Support Engineering
Fraud Detection
Customer Support
Troubleshooting
Cloud Infrastructure
On-Premises Infrastructure
ARIC
Payment Systems
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
Related Jobs
RemoteRemoteSystems Support Specialist
Asset LivingSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteLinux Systems Engineer II - Object Storage (Remote)
CrowdstrikeSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteApplication Support Engineer
CrestaSalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemoteTechnical Account Manager
AltiumSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteTechnical Support Specialist, Tier 2 (DFR) Drone as First Responder
Flock SafetySalary not specified
RemoteDevOps Engineer
Swish AnalyticsSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteInfrastructure Engineer
1047 GamesSalary not specified
- Full Time
- Expert & Leadership (9+ years)