Support at Level99 Entertainment

Tysons, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Entertainment, Hospitality, RestaurantIndustries

Requirements

Organized, thorough, and precise
Analytical and systematic thinking
Understanding of ticket times and kitchen metrics
Knowledge of health and sanitation code and policies
High integrity and professionalism
A positive, joyful, upbeat and energetic attitude – leading by example
Passion for hospitality
Must be 18 or older
Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Ability to work well under pressure in a fast paced, ever changing work environment

Responsibilities

Review and understand all guest orders, including in-restaurant dining, takeout and delivery
Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly
Interacting with guests at the pickup counter to ensure all needs and expectations are met
Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met
Replenish sauces, ramekins, and specific containers designated to specific service areas
Communicate effectively to both front of house and back of house teams
Receive, check and pack all guest takeout orders
Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
Keep a close eye on quality, consistency, and ticket times
Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation

Skills

Key technologies and capabilities for this role

hospitalityguest servicefood expeditingorder managementhealth and sanitationticket timeskitchen metricsFOHBOHmultilingual

Questions & Answers

Common questions about this position

What is the pay for the Support position?

The position pays $16 - $25 an hour and is tipped, with a target of $16-25+ based on averages and subject to fluctuation.

Is this a remote job or does it require on-site work?

This is an on-site position requiring the ability to work flexible schedules including days, nights, weekends, holidays, and stand, walk, or lift for extended periods in a fast-paced environment.

What skills are required for the Support role?

Required skills include being organized, thorough, and precise; analytical and systematic thinking; understanding of ticket times and kitchen metrics; knowledge of health and sanitation codes; high integrity and professionalism; a positive, joyful attitude; and passion for hospitality.

What is the work environment like at Level99?

The environment is fast-paced and ever-changing, requiring the ability to work under pressure, with flexible schedules including nights, weekends, and holidays, in a real-world gaming venue with restaurant services.

What makes a strong candidate for this Support position?

Strong candidates are organized, precise, analytical, understand kitchen metrics and sanitation codes, have high integrity, a positive energetic attitude, passion for hospitality, and desirable prior BOH or FOH experience or multilingual skills; must be 18 or older.

Level99 Entertainment

Entertainment venue with team challenges and dining

About Level99 Entertainment

Level99 is an entertainment venue that offers a unique experience for groups of 2-6 players in Natick, MA and Providence, RI. The venue features over 40 rooms, each designed with different physical and mental challenges, allowing players to engage in an open-world game environment. In addition to the game rooms, Level99 includes the Night Shift Beer Hall and the Night Shift Tap Room & Kitchen, where guests can enjoy craft drinks and a brewery-style dining experience. Unlike other entertainment options, Level99 combines both physical and mental challenges with high-quality food and beverages, targeting adults looking for something different. The company generates revenue through ticket sales for the game challenges and food and beverage sales. With significant venture backing, Level99 is in a growth phase, aiming to expand its offerings and reach more guests while providing a fun and engaging atmosphere.

Natick, MassachusettsHeadquarters

2021Year Founded

VENTURE_UNKNOWNCompany Stage

EntertainmentIndustries

51-200Employees

Risks

Rising competition from similar venues could dilute Level99's market share.

Economic downturns may impact discretionary spending on entertainment.

Local zoning challenges could delay new venue openings in areas like West Hartford.

Differentiation

Level99 offers a unique blend of physical and mental team challenges.

The venue includes a craft beer hall and authentic brewery dining experience.

Level99 spans over 48,000 square feet with more than 40 distinct challenge rooms.

Upsides

Increased interest in experiential dining and entertainment post-pandemic boosts Level99's appeal.

The rise of 'competitive socializing' venues aligns with Level99's business model.

The expanding craft beer market supports Level99's beverage offerings.

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