Support Analyst Oracle Cloud Fusion at Azurity Pharmaceuticals

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

PharmaceuticalsIndustries

Requirements

4–6 Years in a support role involving Oracle or ERP ticketing systems
Bachelor’s in business, IT, or equivalent
Certifications (Mandatory): ITIL Foundation or equivalent

Responsibilities

Triage incoming user tickets via ServiceNow or Jira
Classify and triage incidents
Assign incidents to L2/L3 teams
Maintain ticket logs and resolutions
Ensure SLA compliance
Provide communication support to users across global time zones

Skills

Key technologies and capabilities for this role

ServiceNowJiraOracle Cloud FusionITIL FoundationTicket TriageSLA ComplianceERP Escalation

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this Support Analyst role?

This information is not specified in the job description.

What are the key requirements for this position?

Candidates need 4–6 years of experience in a support role involving Oracle or ERP ticketing systems, a Bachelor’s in business, IT, or equivalent, and mandatory ITIL Foundation certification.

What is the company culture like at Azurity Pharmaceuticals?

Azurity Pharmaceuticals is an inclusive workplace and an Equal Opportunity Employer focused on innovative products for underserved patients.

What makes a strong candidate for this Support Analyst role?

A strong candidate will have the mandatory ITIL Foundation certification, 4–6 years of relevant experience with Oracle or ERP ticketing, and soft skills like strong communication, collaboration, and a growth mindset.

Azurity Pharmaceuticals

Develops specialized formulations of medicines

About Azurity Pharmaceuticals

Azurity Pharmaceuticals develops specialized formulations of existing medicines to meet the needs of patients who are often overlooked by traditional pharmaceutical companies. Their products include oral suspensions and other forms that are easier to administer, particularly for those who have difficulty swallowing pills or need precise dosing. This focus on creating accessible and effective medications enhances patient compliance and addresses gaps in the pharmaceutical market. Azurity serves healthcare providers, hospitals, and pharmacies, generating revenue through the sale of FDA-approved proprietary medicines across various therapeutic areas, including cardiovascular, central nervous system, and oncology. Their goal is to improve patient outcomes by providing high-quality, innovative medicines tailored to specific medical conditions.

Woburn, MassachusettsHeadquarters

2000Year Founded

$182.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Biotechnology, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Hybrid Work Options

Professional Development Budget

Tuition Reimbursement

Wellness Program

Risks

Product recalls, like Zenzedi's, can damage brand reputation and cause financial losses.

Integration challenges from Slayback Pharma acquisition may disrupt operations.

Reliance on FDA approvals means regulatory delays could impact product launches.

Differentiation

Azurity focuses on innovative dose forms for overlooked patient needs.

Their FDA-approved products ensure safety and efficacy in specialized formulations.

Azurity's acquisition of Slayback Pharma enhances its development and launch capabilities.

Upsides

Growing demand for personalized medicine aligns with Azurity's specialized dose forms.

Increasing chronic diseases boost need for Azurity's innovative drug delivery systems.

FDA's focus on novel formulations benefits Azurity's product pipeline.

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