Supervisor, Order Fulfillment at Cresco Labs

Mount Joy, Pennsylvania, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

CannabisIndustries

Requirements

Relevant educational background OR 1-3 years of experience in Inventory Management, Logistics, Business Administration, Order Fulfillment, or similar
2+ years’ experience managing or supervising teams

Responsibilities

Training and onboarding Leads, Agents, and Drivers
Tracking maintenance records for delivery vehicles
Ensuring leads and agents are performing daily tasks correctly and efficiently
Administering coaching and discipline, as needed, partnering with the department Manager or Human Resources where appropriate
Monitoring WI’s/SOP’s
Implementing and testing new WI’s/SOP’s to increase productivity
Taking daily attendance
Attending weekly meetings with Materials Manager to discuss delivery rejections, root causes, countermeasures, and other relevant matters
Conducting weekly meetings for Leads, Agents, and Drivers
Recordkeeping of Delivery Rejection log, and Daily Performance log
Problem-solving inventory discrepancies
Keeping track of Order Fulfillment inventory
Approving Timecards
Approving/Denying time off for Leads, Agents, and Drivers
Interviewing potential candidates
Fulfilling Orders
Communicating with Sales, as needed
Oversee the accuracy of manifests for sales orders of finished goods for delivery
Oversee toting and sealing all finished orders for delivery
Collaborating with the Materials Manager/Sales regarding delivery scheduling
Placing customer orders on schedule based on logistics, on-hand inventory, and customer requests

Skills

Key technologies and capabilities for this role

Order FulfillmentInventory ManagementTeam SupervisionRegulatory ComplianceLogistics

Questions & Answers

Common questions about this position

What is the work schedule for the Order Fulfillment Supervisor role?

The schedule is Monday to Friday from 7:00am to 3:30pm.

What are the main responsibilities of the Order Fulfillment Supervisor?

The role involves overseeing efficient and accurate fulfillment of sales orders, coordinating routes and schedules for deliveries, training and onboarding leads, agents, and drivers, tracking vehicle maintenance, ensuring task performance, administering coaching and discipline, monitoring and implementing WI’s/SOP’s, taking attendance, and conducting weekly meetings.

What is the company culture like at Cresco Labs?

Cresco Labs focuses on normalizing and professionalizing cannabis through passionate employees, with an emphasis on social equity, educational development, regulatory compliance, product consistency, customer satisfaction, integrity, and professionalism.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for the Order Fulfillment Supervisor role?

Strong candidates should have supervisory experience in logistics or order fulfillment, skills in training teams, implementing SOPs, vehicle maintenance tracking, performance monitoring, and conducting meetings, ideally in a regulated industry like cannabis.

Cresco Labs

Cultivates, processes, and sells cannabis products

About Cresco Labs

Cresco Labs is involved in the U.S. cannabis industry as a grower, processor, and retailer of cannabis products for both recreational and medical users. The company offers a range of trusted brands to meet diverse consumer needs and operates in eleven states with a focus on high-demand markets and strict regulations. Cresco Labs stands out by emphasizing responsible practices, community empowerment, and eco-friendly initiatives, aiming to create a reputable cannabis industry. Its goal is to ensure that its success benefits local communities and stakeholders while delivering high-quality cannabis products.

Chicago, IllinoisHeadquarters

2013Year Founded

$105.1MTotal Funding

IPOCompany Stage

Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Holidays

401(k) Company Match

401(k) Retirement Plan

Performance Bonus

Stock Options

Employee Discounts

Risks

Increased competition in Ohio following the legalization of recreational cannabis.

Potential supply chain disruptions due to rapid expansion in Pennsylvania.

Regulatory challenges in maintaining compliance across multiple states.

Differentiation

Cresco Labs operates in eleven states, focusing on high-demand, regulated markets.

The company uses a consumer-packaged-goods approach to cannabis production and distribution.

Cresco Labs emphasizes eco-friendly practices and community empowerment initiatives.

Upsides

Cresco Labs reported a tenfold increase in operating cash flow in Q1 2024.

The company is expanding retail operations, with 72 locations nationally, including Ohio and Pennsylvania.

Cresco Labs' diverse brand portfolio caters to both recreational and medical cannabis users.

Land your dream remote job 3x faster with AI

Try Jobo Free