Supervisor, Guest Services at Brixmor Property Group

Orlando, Florida, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Real EstateIndustries

Requirements

High school diploma or equivalent. Some college or professional school preferred
Minimum of 3 to 5 years of guest services experience in fast-paced environment
Solid mathematical skills
Previous supervisory experience preferred
Must be fluent in English (oral & written); Proficiency in at least one other language is preferred (French, Spanish, Portuguese, Mandarin, Japanese, Korean, German)
Proficient user of Microsoft Office (Word, Excel, PowerPoint)
Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers
Aptitude for understanding financial reports and extracting information
Strong working knowledge of various computer software such as Microsoft Office, JD Edwards, OneWorld, and Web based input software
Effective verbal and written communication
Strong organizational and interpersonal skills with attention to detail

Responsibilities

Interview candidates for guest services positions; make hiring recommendations to Management
Complete weekly detailed schedule to ensure appropriate staffing
Coordinate with the Director of Marketing and Business Development to ensure all training of staff is completed and that staff members adhere to policies and procedures
Provide training, retraining, counseling and disciplinary action, as appropriate. Report issues to Director of Marketing and Business Development
Resolve customer complaints or issues, when possible
Update reference materials, as needed
Coordinate with marketing to be knowledgeable about all Center, Regional and Corporate marketing initiatives involving the Guest Services staff and communicate the information to staff
Communicate with tour operators
Assign specific responsibilities to Guest Services Representatives: maintaining sufficient inventory of forms and supplies; organizing and ensuring sufficient inventory of marketing materials, ordering, organizing and maintaining inventory of tourism brochures; ensuring table tent program is managed, of table tents, and lost and found. Ensure each of the assignments is done correctly and in a timely manner
Ensure staff members routinely recommend gift cards and other amenities, as well as requesting donations to the Simon Youth Foundation
Ensure staff members perform “roving” concierge duties to maximize our interaction and customer service to shoppers
Create a work environment that supports innovation, creativity and teamwork
Lead and provide guidance to the team of guest services professionals to enhance the shopping experience for shoppers
Encourage, through role modeling and active support, a guest services team that readily accepts and adopts change
Regularly provide personal recognition to individuals who deliver superior performance to reinforce standards of excellent work
Provide regular coaching and feedback to customer service staff and assist the Director of Marketing and Business Development in assessing team and individual performance
Complete all tasks required of Guest Services Supervisor flawlessly

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipStaff TrainingSchedulingHiringConflict ResolutionInventory ManagementMarketing Coordination

Questions & Answers

Common questions about this position

What are the minimum qualifications for the Supervisor, Guest Services role?

Candidates need a high school diploma or equivalent (some college preferred), 3-5 years of guest services experience in a fast-paced environment, solid mathematical skills, previous supervisory experience preferred, fluency in English, proficiency in Microsoft Office, and the ability to be on their feet 100% of the time.

Is this a remote position or does it require on-site work?

This is an on-site position at Orlando International Premium Outlets, requiring the ability to spend 100% of time on feet providing services.

What does the company culture emphasize for this role?

The role focuses on creating a work environment that supports innovation, creativity, and teamwork, while leading the guest services team to enhance the shopping experience through role modeling, recognition, coaching, and adaptability to change.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for the Guest Services Supervisor position?

Strong candidates have 3-5 years of guest services experience in fast-paced settings, previous supervisory experience, language skills beyond English (such as Spanish or French), Microsoft Office proficiency, and the physical ability to be on feet all day, demonstrating leadership in training, scheduling, and team motivation.

Brixmor Property Group

Owns and operates retail shopping centers

About Brixmor Property Group

Brixmor Property Group owns and operates around 360 retail centers in the United States, serving as important locations where retailers and communities interact. Their properties range from large shopping centers to smaller spaces available for lease or sale. The company focuses on sustainable growth by revitalizing underused assets and collaborating with businesses to create lively retail environments. Brixmor's revenue comes mainly from leasing spaces to a variety of tenants, including national retailers, local businesses, and seasonal pop-up shops. They offer flexible leasing options and prime locations to attract a diverse clientele. Brixmor stands out from competitors through its commitment to community engagement and sustainable practices, ensuring that its properties remain appealing and beneficial to both tenants and local communities.

New York City, New YorkHeadquarters

1985Year Founded

$400MTotal Funding

IPOCompany Stage

Real EstateIndustries

201-500Employees

Benefits

Paid parental leave

Medical/Rx/Vision coverage

Dental

Flexible spending accounts

401(k)

Life insurance

Service days

Education assistance

Risks

Rising interest rates could impact Brixmor's financing for acquisitions and redevelopment.

E-commerce growth may reduce foot traffic to Brixmor's physical shopping centers.

Potential tenant bankruptcies could increase vacancy rates and reduce rental income.

Differentiation

Brixmor focuses on grocery-anchored centers, ensuring stable foot traffic and revenue.

The company partners with entrepreneurs to revitalize underused assets, enhancing community value.

Brixmor offers flexible leasing options, attracting diverse tenants including pop-up shops.

Upsides

Moody's upgraded Brixmor's credit rating to 'Baa2', reflecting strong operating results.

Record occupancy rates and lease retention indicate robust demand for Brixmor's properties.

Brixmor's focus on sustainability aligns with increasing tenant and investor preferences.

Land your dream remote job 3x faster with AI

Try Jobo Free