Supervisor-Field Communications (Communication Maintenance Services) at Eversource Energy

Berlin, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Utilities, EnergyIndustries

Requirements

No requirement for immigration sponsorship (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1)
Bachelor’s degree in electrical engineering, electrical technology or equivalent discipline; or Associate degree in electrical engineering, electrical technology or equivalent with minimum of seven (7) years of experience
Minimum of five (5) to ten (10) years’ experience, including in transmission
Working knowledge of power system operations, information technology, SCADA, and state-of-the-art equipment monitoring technology
Thorough knowledge regarding the installation, maintenance and operation of communications and/or automation equipment
Working knowledge of regulatory requirements and/or utility best practices (e.g., Battery & Generator Maintenance – Telecom Sites, FCC Lighting operations)

Responsibilities

Provides leadership for all field aspects of SCADA RTUs, Data Concentrators at substations, telemetering equipment, substation communication gateways and HMIs for T&D assets across Eversource
Provides technical expertise and support to T&D Control Centers, Construction, Test & Maintenance groups, and all Engineering groups
Ensures cyber security compliance and maintains conformance to all applicable standards for new and existing equipment installation and maintenance
Actively promotes and enforces a safety-first work environment and positive safety culture
Engages and motivates employees to deliver the best possible customer experience
Authorizes re-allocation of resources in situations where conflicting priorities exist (e.g., greater than expected field employee absence requiring crew reconfiguration)
Drives innovation and change in business processes
Leads area work center activities during manager absence
Represents manager at department, customer, and community meetings
Ensures the safe and prompt installation, maintenance, and technical support of critical SCADA hardware and various electronic systems, components, and devices
Monitors key performance indicators, identifies trends, and takes appropriate actions within jurisdiction
Responsible for the maintenance and reliability of Telecommunication sites in Connecticut and Western Massachusetts
Responsible for and monitors Infrared Inspections schedules for Substation and Distribution Overhead Circuits
Sets clear expectations and provides ongoing feedback to employees regarding their performance; effectively addresses performance issues; conducts comprehensive performance reviews (per applicable bargaining unit contract)
Responsible for the proper application of local union contracts and agreements; works with managers and employees to resolve grievances and concerns in a timely and complete manner
Directs safety awareness and compliance initiatives within the group, and monitors safety performance; champions efforts to achieve world-class excellence regarding safe work practices and procedures, and safety performance
Demonstrates and role models a customer-first attitude; seeks to quickly resolve customer issues by collaborating with employees and other departments
Supports company mission through proactive use and promotion of Human and Organizational Performance Concepts, Principles and Error Elimination Tools for Event Free Performance
Fulfills storm duty assignments and participates in on-call rotation as required

Skills

Key technologies and capabilities for this role

SCADARTUData ConcentratorsTelemeteringHMIsCyber SecuritySubstation CommunicationsTelecommunications MaintenanceSupervisory Control

Questions & Answers

Common questions about this position

Is immigration sponsorship available for this position?

No, Eversource will not offer immigration-related sponsorship for this position, and applicants who require sponsorship now or in the future should not apply.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What key responsibilities and expertise are required for this supervisor role?

The role requires leadership in field aspects of SCADA RTUs, data concentrators, telemetering equipment, substation gateways, and HMIs; technical expertise for T&D groups; cyber security compliance; safety enforcement; resource allocation; performance management; and maintenance of telecommunication sites.

What does the company emphasize about safety and culture in this role?

The role actively promotes and enforces a safety-first work environment and positive safety culture, directs safety awareness and compliance initiatives, champions world-class safe work practices, and demonstrates a customer-first attitude.