Supervisor-Field Communications (Communication Maintenance Services) at Eversource Energy

Berlin, Connecticut, United States

Eversource Energy Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
Utilities, EnergyIndustries

Requirements

  • No requirement for immigration sponsorship (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1)
  • Bachelor’s degree in electrical engineering, electrical technology or equivalent discipline; or Associate degree in electrical engineering, electrical technology or equivalent with minimum of seven (7) years of experience
  • Minimum of five (5) to ten (10) years’ experience, including in transmission
  • Working knowledge of power system operations, information technology, SCADA, and state-of-the-art equipment monitoring technology
  • Thorough knowledge regarding the installation, maintenance and operation of communications and/or automation equipment
  • Working knowledge of regulatory requirements and/or utility best practices (e.g., Battery & Generator Maintenance – Telecom Sites, FCC Lighting operations)

Responsibilities

  • Provides leadership for all field aspects of SCADA RTUs, Data Concentrators at substations, telemetering equipment, substation communication gateways and HMIs for T&D assets across Eversource
  • Provides technical expertise and support to T&D Control Centers, Construction, Test & Maintenance groups, and all Engineering groups
  • Ensures cyber security compliance and maintains conformance to all applicable standards for new and existing equipment installation and maintenance
  • Actively promotes and enforces a safety-first work environment and positive safety culture
  • Engages and motivates employees to deliver the best possible customer experience
  • Authorizes re-allocation of resources in situations where conflicting priorities exist (e.g., greater than expected field employee absence requiring crew reconfiguration)
  • Drives innovation and change in business processes
  • Leads area work center activities during manager absence
  • Represents manager at department, customer, and community meetings
  • Ensures the safe and prompt installation, maintenance, and technical support of critical SCADA hardware and various electronic systems, components, and devices
  • Monitors key performance indicators, identifies trends, and takes appropriate actions within jurisdiction
  • Responsible for the maintenance and reliability of Telecommunication sites in Connecticut and Western Massachusetts
  • Responsible for and monitors Infrared Inspections schedules for Substation and Distribution Overhead Circuits
  • Sets clear expectations and provides ongoing feedback to employees regarding their performance; effectively addresses performance issues; conducts comprehensive performance reviews (per applicable bargaining unit contract)
  • Responsible for the proper application of local union contracts and agreements; works with managers and employees to resolve grievances and concerns in a timely and complete manner
  • Directs safety awareness and compliance initiatives within the group, and monitors safety performance; champions efforts to achieve world-class excellence regarding safe work practices and procedures, and safety performance
  • Demonstrates and role models a customer-first attitude; seeks to quickly resolve customer issues by collaborating with employees and other departments
  • Supports company mission through proactive use and promotion of Human and Organizational Performance Concepts, Principles and Error Elimination Tools for Event Free Performance
  • Fulfills storm duty assignments and participates in on-call rotation as required

Skills

Key technologies and capabilities for this role

SCADARTUData ConcentratorsTelemeteringHMIsCyber SecuritySubstation CommunicationsTelecommunications MaintenanceSupervisory Control

Questions & Answers

Common questions about this position

Is immigration sponsorship available for this position?

No, Eversource will not offer immigration-related sponsorship for this position, and applicants who require sponsorship now or in the future should not apply.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What key responsibilities and expertise are required for this supervisor role?

The role requires leadership in field aspects of SCADA RTUs, data concentrators, telemetering equipment, substation gateways, and HMIs; technical expertise for T&D groups; cyber security compliance; safety enforcement; resource allocation; performance management; and maintenance of telecommunication sites.

What does the company emphasize about safety and culture in this role?

The role actively promotes and enforces a safety-first work environment and positive safety culture, directs safety awareness and compliance initiatives, champions world-class safe work practices, and demonstrates a customer-first attitude.

Eversource Energy

About Eversource Energy

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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