Business Process Analyst
Addepar$115,000 - $180,000/year
Full Time
Mid-level (3 to 4 years)
SUML Command Center Process Manager - Associate (Hybrid) at Capital One
Plano, Texas, United States
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- High School Diploma, GED or equivalent certification
- At least 1 year of experience using Microsoft Office or G Suite
- At least 1 year of experience in process management, project management, relationship management or risk management
- At least 1 year of auto finance experience
- Preferred Qualifications
- PMP, Lean, Agile or Six Sigma certification
- At least 2 years of experience using Microsoft Office or G Suite
- At least 5 years of experience in process management, project management, relationship management or risk management
- At least 3 years of auto finance experience
Responsibilities
- Monitor, report and plan process improvement or redesign initiatives, and make recommendations on changes
- Collect and analyze data for supporting recommendations and manage formal process documents
- Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls
- Identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, Legal and compliance; make final recommendations for approval on changes
- Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review
- Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns
- Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
- Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes
- Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
- Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level
- May perform process or parts of the process as needed
Skills
Process Improvement
Process Redesign
Data Analysis
Process Controls
Risk Management
Compliance
Project Management
Stakeholder Management
Process Documentation
Business Reporting
Change Management
Customer Service
Training
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
Related Jobs
RemoteRemoteSenior Process Improvement Professional
HumanaSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteAnalyst, Operations
AnteriadSalary not specified
- Part Time
- Entry Level & New Grad
RemoteProcess Controls Engineer
OkloSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteTitle Insurance Workflow Administrator
Old Republic InternationalSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteBusiness Analyst
StarComplianceSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteExchange Optimization Lead Analyst
OpenXSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)