Store Manager - Golf Galaxy at Dick's Sporting Goods

San Jose, California, United States

Dick's Sporting Goods Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Sporting GoodsIndustries

Requirements

  • 5+ years retail management experience required; golf sales/service preferred
  • Technical skills in club repair & fitting preferred
  • World-class customer service skills and interpersonal/communication skills
  • Strong problem-solving ability and analytical skills
  • Proficiency in MS Office
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Oversee store operations
  • Drive sales and profitability through customer satisfaction and report analysis
  • Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels
  • Drive and sustain sales intensity, operations integrity, and profitability within store by setting high expectations, holding staff accountable, and monitoring/measuring progress
  • Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met
  • Uphold Golf Galaxy standards for merchandise presentation
  • Responsible for recruitment, interviewing, and hiring across the store
  • Select, on-board, empower, and develop a highly effective team of individuals
  • Lead consistent evaluation and development of in-store talent
  • Define a clear vision and strategy in order to communicate expectations
  • Demonstrate a flexible leadership style to foster team member engagement including recognition
  • Create a climate within the store in which staff are motivated to do their best, strong morale and spirit in team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team
  • Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance
  • Issue appropriate counseling and disciplinary action to associates who fail to meet performance standards
  • Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures
  • Ensure completion of training requirements are met across the store
  • Incorporate customer’s perspective when defining success

Skills

Retail Management
Sales Driving
Customer Satisfaction
Team Leadership
Store Operations
Payroll Management
Merchandising
Recruitment
Hiring
Performance Analysis
Scheduling

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters
1948Year Founded
IPOCompany Stage
Consumer GoodsIndustries
10,001+Employees

Benefits

Flexible Work Hours
Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.
Closure of 35 stores in California may impact regional sales and brand presence.
Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.
The company has a strong omnichannel presence, integrating online and physical stores.
DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.
The rise of 'athleisure' fashion aligns with DICK'S product offerings.
DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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