Storage Backup Zerto Specialist at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Expertise in Storage infrastructure, Operating systems, and Zerto
Ability to provide Operate, Admin, and Consulting support in accordance with contract terms, technical standards, and industry standards (e.g., ITIL)
Experience in IT infrastructure/application lifecycle support, including planning, project management, installation, ongoing management/monitoring/troubleshooting, and de-installation
Capability to manage technical/service relationships with customers, subcontractors, and vendors
Proficiency in resolving issues via telephone, email, or remote sessions, including reproducing issues in-house
Skills in incident management: resolve single and cross-technology incidents independently and lead teams on complex incidents
Expertise in escalation management: identify, manage, lead technical escalations, and participate in formal escalations during crises
Knowledge of problem management: proactively and reactively identify solutions, perform trend and root cause analysis
Competence in change management/implementation: independently prepare, review, implement, rollback, and test plans; perform risk and impact analysis
Ability to maintain quality on case documentation, SLA timeframes, operational metrics, and team productivity measures
Willingness to work in a hybrid model (average 2 days per week from HPE office)

Responsibilities

Provide technical input, solutions, and recommendations for deal pursuit
Support transition/transformation efforts
Resolve customer issues via telephone, email, or remote sessions, with timely reproduction and responses
Conduct regular follow-ups with customers, providing recommendations, updates, and action plans
Identify and escalate issues to vendors per Standard Operating Procedures
Leverage internal resources (peers, mentors, knowledge base, forums) for effective solutions
Collaborate with CoE/HW teams to diagnose and isolate complex issues
Provide consulting support in area of expertise
Maintain quality on case documentation, SLA timeframes, and operational metrics
Perform within team Productivity Measure (scorecard)
Lead incident, escalation, problem, and change management activities as specified

Skills

Zerto

Storage Infrastructure

Backup

Operating Systems

Project Management

Installation

Lifecycle Management

Hybrid IT

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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