Job Description

Employment Type: Full-time Location Type: Remote Salary: $163,600 - $286,300 (base pay, plus equity, variable/incentive compensation and benefits)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

This role involves building, deploying, and managing highly available and performant cloud services using state-of-the-art technologies. You will work closely with product owners to understand detailed requirements and take ownership of your code from design through to delivery. A key aspect of this role is designing software that is easy for customers to extend and customize, contributing to both new products and the enhancement of the existing product suite. You will also play a part in building a fast-growing team by mentoring other engineers and fostering ServiceNow’s strong customer-focused culture.

Responsibilities

• Build high-quality, clean, and scalable code by enforcing best practices in software engineering architecture and processes, including code reviews and unit testing.
• Build, deploy, and manage highly available and performant cloud services using state-of-the-art technologies.
• Work with product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality product to our users.
• Design software that is easy for customers to extend and customize to meet their specific needs.
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite.
• Help build a fast-growing team by mentoring other engineers and contributing to ServiceNow’s strong customer-focused culture.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6+ years of experience in software design, data processing at scale, and proficiency in an OO language.
• Hands-on experience in developing and managing large-scale distributed systems with high SLA requirements.
• Good communication skills to articulate decisions and keep stakeholders informed.
• Passion for thinking from first principles to optimize performance and troubleshoot production issues.
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
• Experience with Kubernetes, Kafka, Flink, data processing systems, and Observability stack is preferred.
• Ability to manage projects with material technical risk at a team level.

Compensation and Benefits

• Base Pay: $163,600 - $286,300
• Additional Compensation: Equity (when applicable), variable/incentive compensation, and potential On Target Earnings (OTE) for sales positions.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching donations, flexible time away plan, and family leave programs.
• Note: Compensation is based on geographic location and subject to change.

Additional Information

Work Personas

ServiceNow offers flexibility and trust in its distributed work environment. Work personas (flexible, remote, or required in office) are assigned based on the nature of the work and assigned work location. Eligibility for a work persona may be confirmed by ServiceNow using a third-party service to verify the distance between your primary residence and the closest ServiceNow office.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex.