Staff Product Designer, Platform

San Diego, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates should have 7+ years of relevant design experience, including experience in developing frameworks and principles to standardize and guide cross-team work. A strong portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data is required. Experience integrating AI into work processes, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact is also necessary. The ideal candidate will have a growth mindset, be able to articulate and champion design solutions, and have experience participating in the complete product development lifecycle of web and/or software applications.

Responsibilities

This role involves leading large, complex initiatives and delivering world-class experiences that influence product strategy and transform how people work. Responsibilities include driving end-to-end product experiences, considering user and product ecosystems, workflow, and design patterns. The designer will develop frameworks and principles to standardize and guide cross-team work, lead collaborative projects with multidisciplinary teams, and share knowledge and expertise across the company to elevate colleagues, teams, and the community of practice.

Skills

Product Design

User Experience

Design Systems

Visual Design

Interaction Design

Content Design

Product Strategy

Workflow Design

Cross-functional Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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