Client Engagement Specialist
PhiloSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Part TimeJob Type
UnknownVisa
Retail Pharmacy, HealthcareIndustries
Requirements
- Up-to-date expertise in pharmaceutical care, information, and best practices
- Ability to process and accurately dispense prescription orders
- Knowledge of counseling customers on health care and prescription medication needs
- Compliance with company policies, procedures, legal regulations, Board of Pharmacy statutes, HIPAA, and state/federal guidelines
- Skills in maintaining confidential information, controlled medications, and required documentation
- Ability to administer immunizations and other Walmart-developed programs
- Experience in analyzing reports, implementing loss prevention/safety controls, and overseeing quality assurance reviews
- Proficiency in auditing processes, identifying compliance issues, and implementing improvements
Responsibilities
- Provide pharmaceutical care to customers, including processing/dispensing prescriptions and counseling on medication needs
- Demonstrate expertise by providing advice/guidance, developing/executing action plans, and aligning efforts to meet customer/business needs
- Model/enforce proper customer service approaches, resolve complaints/issues per company guidelines
- Ensure compliance with company/legal policies by analyzing reports, monitoring controls, developing action plans, and guiding on programs/initiatives
- Maintain confidential information, documentation, and records per policies and guidelines
- Deliver comprehensive patient care: process/dispense orders, administer immunizations/programs in compliance with regulations
- Create culture of patient care safety/accuracy: set expectations, ensure SOP adherence, counsel on new therapies/items, document appropriately, analyze/improve team knowledge, promote error reporting/transparency, write root cause action plans
- Foster compliance-focused execution: communicate/train on initiatives, implement/monitor priorities, ensure billing/HIPAA/SOP adherence, utilize audits for improvements
- Embrace differences in people, cultures, and ideas (Respect the Individual)
Skills
pharmaceutical care
prescription processing
medication dispensing
patient counseling
controlled substances management
compliance monitoring
customer service
healthcare documentation
loss prevention
quality assurance
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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