Sr Technical Writer (Contract) at Uniphore

Palo Alto, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Enterprise SoftwareIndustries

Requirements

Excellent English written and verbal communication skills
Bachelor’s degree in English, communications, business, computer science, or a relevant technical field
Strong interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced, dynamic environment
At least 4 years of professional experience as a technical writer, preferably for AI platforms and applications
Ability to explain complex AI concepts clearly to different audiences (developers, data scientists, business users)
Understanding of AI-specific terminology and workflows
Familiarity with cloud-based authoring and content management methods and tools
Experience documenting enterprise software
Plus
Hands-on working knowledge of Paligo, Confluence, and JIRA
Experience working with generative and agentic AI tools for organizing and authoring technical content
Familiarity with AI development tools and frameworks

Responsibilities

Produce and maintain comprehensive technical documents such as user guides, API references, and system operation guides for Uniphore's AI-driven products
Pioneer the use of AI tools within the documentation lifecycle to accelerate content generation and partner with IT to pilot and scale AI-enabled authoring workflows
Work closely with cross-functional teams, AI and SW engineers, product managers, and UX/UI designers, to gather detailed information and ensure the accuracy of technical content
Work with in-house content management systems to organize, manage, and publish all technical content
Develop detailed guides for platform components, including data pipelines, model lifecycle management, APIs, and system integrations
Create supplementary materials such as tutorials, videos, FAQs, training guides, and demos to facilitate user understanding and effective interaction with Uniphore's AI tools and platforms
Collect and incorporate feedback from users and stakeholders to continuously enhance documentation quality and usability
Stay informed about the latest trends and advancements in AI and technical writing to ensure documentation reflects current best practices and technological developments

Skills

Key technologies and capabilities for this role

Technical WritingAPI DocumentationUser GuidesContent Management SystemsAI ToolsData PipelinesModel Lifecycle Management

Questions & Answers

Common questions about this position

What experience is required for this Senior Technical Writer role?

At least 4 years of professional experience as a technical writer is required, preferably for AI platforms and applications.

What education is needed for this position?

A Bachelor’s degree in English, communications, business, computer science, or a relevant technical field is required.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this contract role?

This information is not specified in the job description.

What kind of work environment should I expect at Uniphore?

The role involves thriving in a fast-paced, dynamic environment with cross-functional teams around the globe, including Product Managers, Product Engineers, AI and SW engineers, and UX/UI designers.

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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