Sr. Technical Consultant, Security Operations (Federal)

Houston, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT Services, CybersecurityIndustries

Requirements

Candidates must possess a current ServiceNow Certified System Administrator (CSA) certification, along with relevant Solution-Specific Certified Implementation Specialist designations and/or Micro-Certifications. A minimum of 3 years of experience in configuration and development for complex technologies, including integrations and portals, is required. Demonstrated ability to influence and consult is also necessary.

Responsibilities

The Sr. Technical Consultant will act as the functional and technical expert, configuring ServiceNow Security Operations products using best practices to accelerate customer business outcomes. Responsibilities include supporting Security Operation process definition, re-engineering, and gap analysis through customer workshops, advising customers on leveraging standard capabilities, and leading design workshops. The role involves guiding customers in documentation, drafting user stories, developing integration and portal components, leading technical project delivery, and preparing customer-facing deliverables. Additionally, the consultant will promote continuous improvement, support sales activities, and provide training to team members and partners, with up to 50% travel annually.

Skills

Security Operations

ServiceNow

Consulting

Configuration

Process Definition

Gap Analysis

Cloud-based platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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