Sr Specialist Network Technology Support at AT&T

Chantilly, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

TelecommunicationsIndustries

Requirements

Must be a US Citizen of 3+ years and capable of obtaining security clearances (secret and public trusts) as necessary
Office presence of a minimum of 5 days per week in the posted location(s); no relocation offered
Bachelor’s degree (BS/BA) desired
2+ years of related experience
Certification is required in some areas

Responsibilities

Troubleshoot and resolve network problems: diagnose issues, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues
Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring
Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes
Collaborate and coordinate with teams, vendors, DevOps business partners, and customers; support projects
Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports
Ensure reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and end-to-end service understanding
Handle complex network issues, perform root cause analysis, and work on implementation of vendor/IT fixes or design changes
Contribute to AT&T compliance with environmental laws and regulations as applicable (e.g., fuel tanks, generators, hazardous waste, etc.)

Skills

Key technologies and capabilities for this role

Network TroubleshootingIP CoreOptical NetworksMobility NetworksNetwork MonitoringKPI MonitoringAlarm MonitoringNetwork ConfigurationDevice DeploymentRoot Cause AnalysisIncident ManagementTier 2 SupportDevOpsVendor Coordination

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.

What are the key responsibilities for this role?

Key responsibilities include troubleshooting and resolving Tier 2 network issues, monitoring and maintaining network performance, configuring and deploying network devices, collaborating with teams and vendors, and maintaining documentation and reports.

What citizenship or clearance requirements are there for this position?

Candidates must be a US citizen of 3+ years and capable of obtaining security clearances as necessary to support government and regulated accounts.

What is the salary or compensation for this role?

This information is not specified in the job description.

What experience level is needed for this Sr Specialist position?

This role requires an experienced professional with in-depth knowledge to resolve moderately difficult problems, handle complex network issues, perform root cause analysis, and work independently on expansive projects with minimal supervision.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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