Sr Specialist Network Technology Support at AT&T

Chantilly, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Telecommunications, Network OperationsIndustries

Requirements

Bachelor’s Degree or equivalent industry or military experience
CCNA/CCNP or equivalent networking knowledge
Ability to diagnose complex routing issues
Advanced understanding of OSPF, EIGRP, and BGP troubleshooting/problem determination
Advanced WAN troubleshooting/problem determination (Expert Required)
TCP/IP, MPLS, QoS, and routing protocol troubleshooting (Expert Required)
Frame Relay, ISDN, ATM, Private Line (Expert Required)
Advanced LAN/switch troubleshooting/problem determination (Expert Required)
Advanced knowledge/experience with Cisco IOS Architecture (Expert Required)
Advanced knowledge/experience with Juniper JUNOS/SRX Architecture
Advanced Cisco Campus/Data Center LAN troubleshooting/problem determination
Advanced Juniper Campus/Data Center LAN
Knowledge of QoS and how to troubleshoot it
Excellent written and verbal communication skills
Experience working in a NOC/incident management environment
Previous experience in a NOC environment and troubleshooting faults in a complex network environment
ITIL knowledge/experience (desirable)
Willingness to work 3rd Shift M-F (10pm-6am) in a 24/7/365 operational support environment, including off-shifts, nights, weekends, and substitute rotations
Ability to work onsite in Chantilly, VA (office presence 5 days per week)
Ability to obtain Security Clearance
Flexibility, sense of urgency, customer advocacy, and ability to multitask in a fast-paced SLA-driven environment

Responsibilities

Monitor for, troubleshoot, and manage incidents for Wide Area Network (WAN) and/or Local Area Network (LAN) environments for large, custom global enterprise network deployments
Provide advanced tier 2 technical support of WAN/LAN networks for domestic and global clients in a 24x7 Network Operations Center (NOC)
Use AT&T’s SERVICENOW network monitoring platform to monitor for, troubleshoot, and manage fault conditions for custom managed network clients
Dynamically multitask on complex, diverse issues and work with customers in a fast-paced SLA-driven environment
Document and communicate findings clearly, internally and externally, at technical and non-technical levels with peers, management, and customers
Jump into any issue, follow custom processes, technically lead troubleshooting efforts of internal and external entities, accurately and quickly diagnose/isolate network incident sources, and take action to restore service
Adapt to and drive change
Demonstrate sense of urgency and customer advocacy to correct problems on clients’ behalf

Skills

Key technologies and capabilities for this role

WANLANNetwork TroubleshootingNOCServiceNowIncident ManagementNetwork MonitoringSLA

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

This position requires office presence of a minimum of 5 days per week in Chantilly, VA, with no relocation offered. It is an onsite role in the Network Operations Center.

What are the required skills and qualifications for this role?

Required qualifications include a Bachelor’s Degree or equivalent experience, CCNA/CCNP or equivalent networking knowledge, ability to diagnose complex routing issues, and advanced understanding of OSPF, EIGRP, and BGP troubleshooting.

What is the work schedule for this position?

The role involves working in a 24/7/365 operational support environment with flexible hours, including off-shifts, nights, and weekends. Specifically, they are looking for 3rd Shift M-F (10pm-6am) in the NOC.

What kind of experience is needed for this NOC support role?

Previous experience in a NOC environment and troubleshooting faults in a complex network environment are required, along with ITIL knowledge/experience which is desirable.

What makes a strong candidate for this position?

A strong candidate must be flexible with shift work, demonstrate excellent communication skills at technical and non-technical levels, show a sense of urgency and customer advocacy, and be able to multitask in a fast-paced SLA-driven environment.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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