Sr. ServiceNow Application Engineer at Workday

Pleasanton, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, TechnologyIndustries

Requirements

8+ years of experience in Information Technology
6+ years of experience as a ServiceNow Developer
Deep knowledge of ServiceNow platform architecture, design, and development
Deep technical expertise with platform governance awareness
Strong problem-solving skills
Passion for driving platform maturity and automation
Demonstrable expertise in ServiceNow's AI capabilities, specifically Now Assist, AI Agents, and Virtual Agent/NLU
Ability to keep up with new ServiceNow releases and features

Responsibilities

Design and develop solutions using ServiceNow best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, IntegrationHub, and custom applications
Drive enhancements and improvements to the ServiceNow platform aligned with business goals and IT strategy
Develop and support integrations with third-party systems using APIs, IntegrationHub, MID Servers, and other technologies
Ensure solutions are compliant with platform governance, maintain security and performance standards, and follow version control and release management protocols
Troubleshoot and resolve complex incidents and support change management through the SDLC process
Provide guidance to junior developers and collaborate closely with BAs, architects, and stakeholders to translate business requirements into technical deliverables
Maintain technical documentation including design specifications

Skills

Key technologies and capabilities for this role

ServiceNowITSMIT OperationsAgileSDLC

Questions & Answers

Common questions about this position

What experience is required for the Senior ServiceNow Developer role?

The role requires 8+ years of experience in Information Technology, including 6+ years as a ServiceNow Developer with deep knowledge of ServiceNow platform architecture, design, and development.

What are the main responsibilities of this position?

Responsibilities include designing and developing solutions using ServiceNow best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, IntegrationHub, and custom applications, as well as driving platform enhancements and improvements.

What is the company culture like at Workday?

Workday has an employee-centric, collaborative culture that puts people first, emphasizes happiness, development, and contribution of every Workmate, and encourages individuals to shine authentically while caring for people, communities, and the planet.

What team will I be joining in this role?

You will join the IT Service Management and Operations team, a highly skilled and innovative group responsible for defining, developing, and maintaining critical ITSM and IT SDLC capabilities, striving to improve efficiency through streamlined processes and scalable solutions.

Is the salary or compensation specified for this position?

This information is not specified in the job description.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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