Sr. R&D Program Manager at Pendo

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

A Bachelor’s or equivalent work experience
Must be self driven in a fast-paced environment
Thorough understanding of project/program management techniques and methods
Knowledge of basic and/or advanced agile methodologies
Exceptional skills in leadership, communication, time management, facilitation, and organization
Preferred Qualifications
Professional (PSM) or Certified Scrum Master (CSM) certification
Strong customer service experience
Relevant work experience in product development lifecycle (PDLC)

Responsibilities

Work closely with Pendo leadership and key partners to ensure alignment with strategic objectives
Own and execute Pendo’s whole product launch process
Understands the basic and advanced agile methodologies and knows how to apply them from knowledge and experience that fits Pendo, pillar and/or teams
Owns pillar/squad specific reporting on progress, roadmap updates, internal metrics, risk management, communication plan, go-to-market activities and hold people accountable to ensure business goals are met
Lead initiatives/projects by staying aligned on scope, business goals, operational model and securing cross-functional alignment
Establish and maintain positive and productive relationships with internal/external stakeholders
Explore unique new opportunities to solve problems
Lead and facilitate key stakeholder meetings such as; pillar/squad/scrum team leadership syncs, initiative kickoffs, go-to-market kickoffs, agile ceremonies; such as retrospectives, sprint plannings
Participate in weekly Program Management team meetings to share learnings and improvements

Skills

Key technologies and capabilities for this role

AgileScrumProgram ManagementProduct LaunchRoadmap PlanningRisk ManagementStakeholder CommunicationCross-Functional CollaborationGo-to-Market

Questions & Answers

Common questions about this position

What is the location or work arrangement for this role?

The role is part of a global R&D Program Management team located in Israel, Sheffield, and the US (Raleigh). Specific remote or office requirements are not detailed.

What are the minimum qualifications for this position?

Minimum qualifications include a Bachelor’s or equivalent work experience, being self-driven in a fast-paced environment, thorough understanding of project/program management techniques, knowledge of agile methodologies, and exceptional skills in leadership, communication, time management, facilitation, and organization.

What preferred qualifications are there for the Sr. R&D Program Manager role?

Preferred qualifications include Professional (PSM) or Certified Scrum Master (CSM) certification, strong customer service experience, and relevant work experience in product development lifecycle (PDLC).

What is the team structure like for this position?

The role joins the Pendo R&D Program Management team with PGMs located globally in Israel, Sheffield, and the US (Raleigh), supporting the Platform Pillar and working with cross-functional scrum teams.

What does the company culture emphasize for this role?

The culture focuses on creating a cohesive, effective, transparent, and motivating working environment that results in incremental customer value, with emphasis on collaboration, agile practices, and cross-functional alignment.

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

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