Sr. Program Analyst, Public Sector at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Public Sector, TelecommunicationsIndustries

Requirements

Must be a US Citizen
In-office Philadelphia based role
Ability to work independently and proactively provide project & status updates
Ability to identify and communicate when additional support is needed
Strong problem-solving skills (fix what's broken)
Motivated, eager to learn, and willing to dive deep into complex processes
Growth mindset (fail fast and learn)
Thrive in a fast-paced environment
Regular, consistent, and punctual attendance; able to work nights, weekends, variable schedules, and overtime as necessary
Exercise independent judgment and discretion in matters of significance
Understand and apply Operating Principles

Responsibilities

Assist Program Managers with scoping & developing project plans, focusing on clear objectives that tie to strategic initiatives and drive revenue & opportunity
Develop & assemble impact assessments and reporting from key stakeholder groups (Sales, Operations, Billing & Service Assurance) to gauge program health
Visualize detailed, complex processes spanning multiple systems, teams & business units using ADONIS software
Identify, support, and articulate business process recommendations to leadership
Provide executive level leadership readouts, conveying recommendations clearly and concisely with storytelling from inception to conclusion
Create and maintain end-user content from pre-sales through billing & service assurance to support process improvements and new product enablement
Lead analysis and design of existing and new business processes across Customer Operations, Sales Operations, Marketing, Training, Finance, and Legal
Develop scalable processes to support the company's architecture vision
Deconstruct technical concepts and metrics to facilitate process development
Define success metrics for new systems or processes and establish plans to track, monitor, and measure them
Complete assessments of business processes, documenting problem statements, process flows, gap analyses, and solution recommendations
Develop repeatable and scalable plans and processes to speed time to market and improve operational efficiency
Interact closely with matrixed cross-functional teams (field and corporate) to secure alignment
Diagnose, correct, and document issues, risks, and problems using Quality Assurance (QA) practices
Other duties and responsibilities as assigned

Skills

Program Management

Project Planning

Impact Assessments

Stakeholder Reporting

Process Visualization

ADONIS

Business Process Analysis

Executive Reporting

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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