Senior PHP Engineer

Salary: $156K - $168K Location Type: Remote Employment Type: Full-Time

Who We Are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!

Company Values

• Happy to Help: Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).
• Craft over Convention: Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.
• Progress not Perfection: The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.
• Own the Outcome: Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.

Read more about how we define, share, and live these values here.

Your Impact

As a Senior PHP Engineer, you’ll drive critical backend systems that power our web app—from customer-facing features to behind-the-scenes tooling. You’ll work alongside senior engineers, designers, and product folks to build secure, scalable, and elegant solutions that enable customer service teams around the world to do their best work.

The Team

The Engineering team sits alongside Product and Design as part of our Experience Organization at Help Scout. You will report to our PHP Engineering Manager, and will be part of the Engineering team led by our VP of Product Engineering, Luis Morales.

About the Role

Help Scout has run on PHP since we started in 2011. As a PHP Engineer here at Help Scout, you will:

• Develop new functionality, enhance backend systems, and support third-party integrations using modern PHP frameworks and AWS services.
• Collaborate with frontend engineers on Javascript features, Backend and platform teams working on Java and Kotlin, and ensure seamless API design and integration.
• Improve performance, reliability, and maintainability across systems using Redis, RabbitMQ, Kafka, MySQL/PostgreSQL, and MongoDB.
• Triage and resolve engineering support requests, learning directly from real-world usage and turning pain points into product improvements.
• Write well-tested, maintainable code and contribute to our automated testing pipelines; you understand when and how to supplement with thoughtful manual testing.
• Keep the customer in focus for all your work. Every decision reflects a commitment to performance, security, and the experience of end users.
• Work cross-functionally.