Sr. Manager, Product Management at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Define and execute product vision and roadmap for UCaaS, CPaaS, Hosted voice, IVR, Call Center, and Contact Center solutions, incorporating AI-driven capabilities (e.g., intelligent routing, virtual assistants, analytics)
Working knowledge of UCaaS, CPaaS, Hosted PBX, IVR, Call Center, Contact Center, and traditional telephony services (SIP, VoIP, PSTN), and their interaction with customer LAN/WAN environments (QoS, bandwidth, security, interoperability)
Translate complex enterprise needs (security, compliance, scalability, multi-site deployments) into actionable product features
Define and optimize end-to-end customer journey (Learn, Buy, Get, Use, Pay, Support) for seamless experience
Partner with engineering, operations, and sales teams for customer-centric solutions
Manage products from concept through launch and optimization, aligning with market trends and feedback
Engage with technology partners for competitive positioning and interoperability
Stay ahead of emerging technologies in communications and AI; represent organization in industry forums and customer engagements
Manage pricing, packaging, and documentation of new product ideas; conduct user need analyses for ancillary products
Conduct budgeting, planning, analysis, and monitoring to meet unit and financial targets
Develop financial and operational objectives; align operational plans with business objectives; contribute to functional strategy

Responsibilities

Internalize and represent the Voice of the customer throughout the product lifecycle
Coordinate across functional areas to secure buy-in for end-to-end customer experience
Perform competitive analysis and conduct market research; maintain view of competitive changes
Team with product development to deliver high-quality products on time
Participate in strategic planning for product enhancements (content, pricing, packaging, features)
Participate in defining product business and functional requirements
Provide product support and documentation; develop product materials
Assist in budgeting and variance analysis of product unit and financial performance to identify opportunities and risks
Draft and manage requirements and supporting business documentation (e.g., use cases)
Manage ongoing product management of new and existing products

Skills

Product Management

UCaaS

CPaaS

Hosted PBX

IVR

Contact Center

Call Center

VoIP

SIP

PSTN

Product Strategy

Roadmap

Pricing

Packaging

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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