Sr Manager, Product Design - C2C & Local at eBay

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, TechnologyIndustries

Requirements

Bachelor's degree in interaction design, HCI, industrial design, graphic design, visual communications or equivalent experience
+10 years of professional experience in Product Design
+5 years of experience leading Product Designers
Outstanding portfolio demonstrating a broad range of product design work across web-based applications, consumer experiences, and native mobile applications
Experience driving product design for end-to-end user-experiences and a strong understanding of user-centered design processes with agile, cross-functional teams
Hands-on experience in zero-to-one, new product and concept development, including generative research, storyboarding, user-journey mapping, competitive analysis, prototyping, qualitative feedback and quantitative testing
Ability to synthesize together industry trends, internal and third-party research, team insights, business priorities, and partner feedback into practical and compelling UX strategy and design priorities
Thought leadership in the e-commerce space and hands-on experience creating platforms, tools, and products that enable e-commerce sellers (a plus)

Responsibilities

Take to market extraordinary, industry-leading, user-centered designs that solve for customer needs, deliver on business requirements, account for technical feasibility and leverage future trends
Contribute to the creative direction of eBay’s suite of seller tools, working with other design leaders to create a compelling and cohesive ecosystem for sellers across the product portfolio
Coach and lead product discovery activities and drive the strategic direction of the product experience with partners, including researchers, product managers, engineers and executives
Develop frameworks of understanding that codify large-scale, validated solutions and patterns for key customer problems, socialize these across other teams and domains, and help contribute to an overall user-experience framework that empowers eBay sellers
Lead as a ‘co-founder’ alongside cross-functional partners as the team works to identify and validate user problems, produce inventive and thoughtful solutions for customers that also work for the business, and ships to market impactful products that deliver tangible results
Build important, collaborative relationships with product and engineering partners
Coach and lead cross-functional teams and product designers on design thinking, product discovery, creating innovative and intuitive solutions for customers, design craft, and execution at scale

Skills

Product Design

Design Thinking

Product Discovery

User-Centered Design

UX Design

Cross-Functional Leadership

Design Craft

Ecommerce

Seller Experience

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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