Sr Manager, Inbound Product Management - Gen Ai at ServiceNow

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
Experience in building or managing Gen AI platform capabilities, including data pipelines, model orchestration, LLM tuning, and evaluation frameworks, with a strong track record as an individual contributor
14+ years of enterprise software product management experience, with at least 5 years in SaaS; AI/ML or data platform experience strongly preferred
Familiarity with ServiceNow's platform and application portfolio (strong plus)
Thought leadership in Generative AI trends, AI safety and ethics, and enterprise AI adoption patterns
Comfortable navigating complexity and ambiguity, with a bias for action and continuous learning
Excellent communicator who can tailor messages to technical and business audiences, from LLM practitioners to C-suite stakeholders
Analytical thinker with strong skills

Responsibilities

Own the product strategy and roadmap for Gen AI platform services, emphasizing data ingestion, model lifecycle management, grounding, prompt orchestration, and output validation
Partner with engineering and design to build robust, scalable platform components addressing unique challenges of Gen AI deployment in the enterprise
Drive requirements and integration strategies for data governance, vector databases, LLM evaluation tooling, and observability throughout the AI lifecycle
Leverage existing ServiceNow capabilities while identifying key innovations to unlock the full value of Gen AI across the product portfolio
Influence horizontal and vertical product teams to adopt common Gen AI and data standards, ensuring reuse, scalability, and trust
Collaborate with outbound partners to deliver ecosystem-aligned, data-powered solutions to market
Analyze competitive Gen AI platform trends and identify whitespace opportunities to differentiate ServiceNow
Engage deeply with customers to drive platform adoption, gather feedback, and continuously iterate on the roadmap based on evolving enterprise needs
Prototype and test new AI capabilities with cross-functional teams, translating early learnings into product direction
Champion customer-centric thinking across the organization and be the voice of AI platform users, including developers, data scientists, and enterprise architects

Skills

Key technologies and capabilities for this role

Generative AIProduct ManagementData InfrastructureAI ReadinessModel Lifecycle ManagementData IngestionPrompt OrchestrationOutput ValidationData GovernanceVector DatabasesLLM EvaluationObservability

Questions & Answers

Common questions about this position

Is this role remote or on-site?

The position is on-site.

What is the salary range for this position?

This information is not specified in the job description.

What key skills and experience are required for this role?

The role requires experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, along with deep passion for Gen AI platforms, understanding of data's role in AI products, and thriving in fast-paced, ambiguous environments.

What does the company culture at ServiceNow emphasize?

ServiceNow emphasizes innovation through AI-enhanced technology, connecting people, systems, and processes to make the world work better, with a collaborative environment partnering across engineering, product teams, and go-to-market functions.

What makes a strong candidate for this Sr Manager role?

A strong candidate is a seasoned product management leader passionate about Gen AI platforms, with expertise in data infrastructure, AI readiness, and the ability to own strategy, roadmaps, and cross-functional collaboration in ambiguous environments.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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