Sr. IT Support Tech at ZipRecruiter

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Employment ServicesIndustries

Requirements

2–3 years of IT support experience in a mixed Apple/Windows environment
Strong working knowledge of Apple and Microsoft operating systems, mobile device management (MDM) platforms (e.g., JAMF, Intune), and common productivity tools (Jira). Identity Management a plus (SSO, Okta, etc)
Excellent communication skills, patience, and a customer-first mindset
Ability to prioritize and manage multiple tasks with attention to detail and follow-through
A proactive, team-oriented approach and genuine interest in helping people

Responsibilities

Provide responsive, onsite professional IT support via tickets, email, Slack, ensuring a positive experience for every employee
Troubleshoot and resolve issues related to macOS, Windows, Google Workspace and various hardware and software components
Provide Audio/Visual support for internal briefings (Google Meet, Zoom, etc)
Manage employee onboarding and offboarding, including shipping, receiving, device setup, account provisioning, and training on IT tools and best practices
Maintain accurate inventory of laptops, peripherals, and ensure equipment is properly configured and up to date
Create and maintain IT “How To Documentation”
Escalate complex issues to pull in relevant teams as needed, ensuring smooth handoffs and clear communication
Assist with departmental projects such as software rollouts, security initiatives, and process improvements
Proactively identify and suggest ways to improve IT processes, workflows, and user experiences

Skills

Key technologies and capabilities for this role

MacOSWindowsGoogle WorkspaceIT SupportTroubleshootingAudio/Visual SupportGoogle MeetZoomEmployee OnboardingInventory ManagementSlackDocumentation

Questions & Answers

Common questions about this position

What is the pay range for this Sr. IT Support Tech position?

The US base pay range for this full-time position is $34.75/hr-$48.00/hr, determined by role, level, location, work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Is this position remote or hybrid?

The position offers a hybrid work environment, and most US-based positions can also be performed remotely with any exceptions noted in the Minimum Qualifications.

What skills and experience are required for this role?

Candidates need 2–3 years of IT support experience in a mixed Apple/Windows environment, strong knowledge of Apple and Microsoft operating systems, MDM platforms like JAMF and Intune, and tools like Jira, plus excellent communication skills, patience, and a customer-first mindset.

What is the company culture like at ZipRecruiter?

ZipRecruiter seeks friendly, resourceful team players with a proactive approach, genuine interest in helping people, and a customer-first mindset in a fast-paced business environment.

What makes a strong candidate for this Sr. IT Support Tech role?

Strong candidates have 2–3 years of hands-on IT support in mixed MacOS/Windows environments, knowledge of MDM tools like JAMF and Intune, excellent communication and prioritization skills, and a proactive, customer-focused attitude.

ZipRecruiter

Online job search and recruitment platform

About ZipRecruiter

ZipRecruiter connects job seekers with employers through an online employment marketplace. The platform allows users to search millions of job listings and apply with a single click, simplifying the hiring process. A key feature is "Phil," an AI-driven personal recruiter that assists job seekers by helping them find opportunities, offering application tips, and providing updates on their application status. ZipRecruiter serves a wide range of clients, from small businesses to large enterprises, enabling employers to post jobs, search for candidates, and manage applications efficiently. The company operates on a subscription model, where employers pay to access job listings and the candidate database. This model supports ongoing improvements to their technology and services. ZipRecruiter stands out from competitors with its user-friendly interface, advanced AI capabilities, and strong customer support, aiming to make job searching and hiring more effective for everyone.

Santa Monica, CaliforniaHeadquarters

2010Year Founded

$261.7MTotal Funding

IPOCompany Stage

Consulting, EducationIndustries

1,001-5,000Employees

Benefits

Competitive Compensation

Health, Dental & Pet Insurance

Flexible Time Off

Generous Parental Leave

Volunteer Program

Risks

Increased competition from AI-driven platforms like LinkedIn and Indeed.

Economic uncertainties may reduce hiring budgets, impacting subscription revenue.

AI integration raises privacy concerns and regulatory scrutiny affecting operations and trust.

Differentiation

ZipRecruiter's AI-driven recruiter 'Phil' offers personalized job search assistance 24/7.

The platform's user-friendly interface simplifies the hiring process for employers and job seekers.

ZipRecruiter's subscription model provides a steady revenue stream for continuous technology investment.

Upsides

Integration with iCIMS ATS enhances recruitment efficiency and reduces candidate drop-off rates.

Acquisition of Breakroom boosts employer branding and attracts more job seekers.

2024 Labor Market Outlook report helps tailor services to emerging industry demands.

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