Sr IT Operations Analyst at Andersen Corporation

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, TechnologyIndustries

Requirements

Knowledge of ITIL standards and the principles of service support and delivery
Analytical skills and a structured methodical approach towards statistics and trend analysis
Relevant qualifications, preferably with a technical bias e.g. electronics, computer science, and/or demonstrable practical experience
A keen interest in information technology, its development and application
Understanding of Cloud environment (GCP/AWS/Azure) and infrastructure
Knowledge and understanding of multi-media/cross platform production and associated delivery systems
Knowledge and understanding of personal computers, servers, IT systems and network

Responsibilities

Drive efficiency and effectiveness of the incident management process
Develop and maintain the Incident Management System including: identifying all incidents, matching incidents against incidents with workarounds in place, resolving incidents as quickly as possible, prioritizing incidents in terms of impact and urgency
Escalate incidents to other teams as necessary to ensure timely resolution
Monitor the performance of incident management processes and seek to continuously improve the process
Facilitate post mortem meetings and ensure that action items regarding Incident Management are effectively carried out
Ensure that incident details are accurately recorded in incident tracking system
Participate in regularly scheduled Disaster Recovery testing
Attend infrastructure and/or application turnover sessions to maintain an end to end understanding for incident resolution
Facilitate management teleconference bridges to determine business impact and decisions regarding next steps and provide regular incident notifications to impacted lines of business and IT Mgmt
Update incident records with appropriate data including business impact, application affected and relevant details regarding incident resolution
Understand regulatory impacts and reporting based on regulation requirements
Perform an analysis of IT incidents in order to proactively prevent the occurrence of further incidents and problems
Contribute to the development and revision of relevant policies, frameworks and processes
Communicate and manage expectations during incident resolution and act as a point of escalation
Ensure timely and appropriate communication with involved parties
Be the focal point for all incident management issues
Provide relevant and useful management information
Ensure effective communication to work collaboratively with relevant parts of the business, and ensure knowledge and best practices are shared to optimize performance
Ensure that major incidents and planned/proactive tasks are correctly prioritized and delivered in accordance with those priorities
Lead the investigation of incidents through proactive trend analysis and monitoring
Contribute to the development of the service management tool
Contribute to the design and implement appropriate metrics for reporting on key performance and quality indicators in relation to problem management, particularly in terms of in-depth trend analysis
Other duties as assigned

Skills

Incident Management

Disaster Recovery

Post Mortem Meetings

Business Impact Analysis

Incident Tracking

Escalation Management

Performance Monitoring

Regulatory Reporting

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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