Sr Enterprise Application Specialist at National Information Solutions Cooperative (NISC)

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Energy, TelecommunicationsIndustries

Requirements

Ability to multi-task and adapt to new processes quickly
Ability to create, modify, and share technical requirements
Effective problem-solving skills
Excellent verbal and written communication skills to interact with technical and non-technical audiences
Willingness to work hybrid schedule (minimum 3 days/week in office, including Tuesdays and Wednesdays) from Cedar Rapids, IA; Lake Saint Louis, MO; or Mandan, ND (after initial training)

Responsibilities

Provide administration, application research, requirements, development, testing, maintenance, and support for NISC’s ServiceNow platform
Perform platform analysis, development, and identify technology and personnel impact
Assist users with basic and moderate application support efforts across select enterprise software applications, including logins troubleshooting, training, and research
Write documentation for processes and testing scenarios; serve as point of contact for reviewing and maintaining SOPs and requirements across enterprise applications
Ensure highest customer service experience and satisfaction while handling advanced customer support inquiries
Assist with the software release process by ensuring release notes and update sets are properly documented and available to internal and external clients
Assist with performing data hygiene across enterprise tools and frameworks
Translate stakeholder input into clear, functional requirements using standardized Scrum formats
Assist in collaborative sessions with stakeholders across departments for training and identifying business needs, challenges, and desired outcomes
Assist with creating wireframes, flowcharts, and other visual aids to support requirement clarity and stakeholder engagement
Assist with general database maintenance (cleaning obsolete queries, maintaining records according to style guides, accurately updating information on all records)

Skills

Key technologies and capabilities for this role

ServiceNowCRMApplication AdministrationPlatform DevelopmentRequirements AnalysisTestingMaintenanceProblem-SolvingTechnical Communication

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

The position is hybrid after an initial training period, requiring a minimum of 3 days per week in the office from one of the locations: Cedar Rapids, IA; Lake Saint Louis, MO; or Mandan, ND. Required office days include Tuesday and Wednesday, with the third day flexible based on candidate and supervisor agreement.

What are the required skills for this role?

Key requirements include the ability to multi-task, adapt to new processes quickly, create/modify/share technical requirements, effective problem-solving skills, and excellent verbal and written communication skills for technical and non-technical audiences. Experience with ServiceNow platform administration, development, testing, maintenance, and support is essential.

What is the salary for this position?

This information is not specified in the job description.

What does the company culture look like at NISC?

NISC is member-focused, quality-driven, and value-priced, with a commitment to innovative software, outstanding customer support, and being an AI-forward technology leader. The company fosters a collaborative, data-driven, and enterprise-focused team environment.

What makes a strong candidate for this role?

A strong candidate excels in multi-tasking, quick adaptation to new processes, technical requirement documentation, problem-solving, and communicating effectively with diverse audiences. Experience in ServiceNow administration, development, support, and a collaborative team-player mindset focused on improving efficiency and productivity stand out.

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging tech startups pose competition in the utility and broadband sectors.

Rapid technological advancements may strain NISC's resources for software updates.

Potential regulatory changes could necessitate costly adjustments to NISC's solutions.

Differentiation

NISC is a cooperative, owned by its Member-Owners, ensuring deep industry insight.

Over 11 million consumers use NISC's IT systems across multiple regions.

NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

Upsides

Increased demand for smart grid technology aligns with NISC's energy management solutions.

The rise of 5G technology benefits NISC's telecommunications clients.

NISC's DERMS program addresses the expansion of distributed energy resources.

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