Sr. DOC Engineer, Incident Management (Remote) at Crowdstrike

Sunnyvale, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field (equivalent work experience will be considered)
Minimum of 6 years of experience in Digital Operations Center (DOC) or similar environment like NOC or IT Operations
Proven experience with maintaining a common operating picture with existing monitoring tools and situational awareness dashboards
Strong understanding of network protocols, systems, and infrastructure
Strong communication and interpersonal skills

Responsibilities

Lead efforts involving the monitoring of key internal services and incident teams, as well as escalation and alerts to crisis team(s)
Champion best practices of the DOC Playbook through the entire DOC team
Guide the implementation, continuous improvement, and documentation of new and existing policies, procedures, and processes for the DOC
Develop, configure, and manage alerting systems to promptly identify and alert relevant parties to emerging issues
Facilitate crisis team assessments or activations through rapid situational awareness to incident coordinators
Continuously monitor internal IT and product-related incidents using various tools and platforms
Maintain clear and concise communication during incidents, providing regular updates to stakeholders
Collaborate with cross-functional teams to support root cause analysis of complex issues
Document and maintain standard operating procedures for DOC response and escalation processes
Coordinate and escalate issues to appropriate teams and stakeholders as needed
Participate in post-incident reviews and contribute to the development of preventive measures
Stay up-to-date with industry trends and best practices in all-hazards operations center operations and technologies
Identify opportunities for improving monitoring and alerting systems and processes
Generate regular reports on tracked incidents, assessments, and status
Provide insights and recommendations based on incident analysis and trends
Maintain detailed and accurate incident logs and documentation

Skills

Key technologies and capabilities for this role

Incident ManagementProblem ManagementChange ManagementKnowledge ManagementProactive MonitoringIT OperationsMonitoringEscalation ManagementCrisis Management24/7 Operations

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This position is onsite in the Sunnyvale, CA office and may require shift work to ensure 24/7 coverage of the DOC.

What is the salary range for this Sr. DOC Engineer role?

This information is not specified in the job description.

What key skills and experience are required for this role?

The role requires experience in Incident Management, Problem Management, Change Management, Knowledge Management, and Proactive Monitoring, along with skills in monitoring services, developing alerting systems, and collaborating across global teams.

What is the company culture like at CrowdStrike?

CrowdStrike cultivates a culture that gives every employee flexibility and autonomy to own their careers, with a focus on passion, innovation, and commitment to customers, community, and each other.

What makes a strong candidate for this Sr. DOC Engineer position?

A strong candidate has a strong background in leading teams responsible for end-to-end incident management lifecycle in a 24/7/365 environment, with a technology innovation mindset including AI Operations and self-healing scripts.

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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