Sr Devops Engineer at Uniphore

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Enterprise SoftwareIndustries

Requirements

5 – 7 years of experience in roles like DevOps Engineer
Strong bias toward the simplest solution to a problem
Curious about how and why things work
Experience with large, distributed workloads on public cloud platforms (AWS)
Understanding of networking fundamentals (TCP/IP, DNS, NAT, Routing, Load Balancing, the OSI Model, etc)
Experience with observability, APM, and monitoring tools like Datadog, Prometheus, New Relic, Honeycomb, etc
Experience with build and deployment systems like Jenkins, Travis, Ansible, Puppet, Chef, Terraform, Kubernetes, etc
Experience with at least one programming language
Experience implementing CI/CD pipelines, particularly using Jenkins
Operated and contributed in an environment where Infrastructure as Code is the preferred approach
Experience working on a SaaS product
Experience achieving compliance standards like ISO, SOC, and similar

Responsibilities

Design and Build Scalable Backend Systems
Develop high-performance, reliable backend services that power core Customer Data Platform (CDP) capabilities, ensuring scalability and long-term maintainability
Improve and Refactor Existing Services
Continuously enhance system performance and code quality by refactoring legacy services, adopting modern best practices, and addressing technical debt
Maintain Operational Support and Platform Stability
Contribute to the stability and resilience of the platform through active monitoring, troubleshooting, and participation in the Platform On-Call Rotation
Collaborate Across Teams and Mentor Others
Work closely with cross-functional partners in product, frontend, and DevOps. Provide technical mentorship and knowledge sharing within the team
Drive Strategic Initiatives
Play a key role in the Core CDP Infrastructure Consolidation project
Support CI/CD Processes
Ensure smooth deployments and delivery by adhering to and enhancing Uniphore’s existing CI/CD pipelines and release practices

Skills

DevOps

Infrastructure

Cloud Platforms

Scalable Backend Systems

Deployment

Observability

Performance Optimization

Architecture

Tooling

Backend Services

CDP

Refactoring

System Design

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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