Sr. Data and Reporting Analyst, Customer Operations at AssetWatch

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Predictive MaintenanceIndustries

Requirements

Bachelor's degree in Data Analytics, Statistics, Business, Finance, or related field
5+ years of progressive experience in analytics, business intelligence, or data reporting—ideally in SaaS, industrial technology, or related environments
Advanced proficiency in SQL, Excel, Salesforce.com, Netsuite, and data visualization tools (Quicksight, Power BI, Tableau, or equivalent)
Strong experience analyzing and reporting on both operational and financial metrics
Demonstrated ability to lead complex analyses and translate data into clear strategic recommendations
Excellent stakeholder management skills, with experience partnering across business, finance, and technology teams
Proven track record of automating and improving analytics and reporting processes
(Preferred) Understanding customer lifecycle and retention metrics such as NRR, churn, adoption, and NPS
(Preferred) Strong presentation and storytelling skills; ability to communicate data insights to senior leadership

Responsibilities

Lead the design, development, and automation of dashboards and reporting tools to track customer health, retention, adoption, satisfaction, and operational performance
Own and manage periodic reporting of all key performance indicators (KPIs) and financial metrics, providing clear, actionable insights to management on business performance and strategic direction
Analyze and interpret complex operational data, including revenue, expenses, and profitability, to identify trends, risks, and opportunities for growth or optimization
Evaluate the effectiveness of financial and operational strategies and recommend data-driven improvements
Develop advanced analytical models and forecasts to predict churn, expansion, and customer lifetime value (CLV)
Collaborate with IT/IS and data engineering teams to enhance data management systems, optimize infrastructure, and ensure data integrity, accuracy, and accessibility
Champion best practices for data governance, reporting automation, and visualization standards
Act as a strategic liaison between Customers For Life, Finance, and GTM teams to align data insights with organizational objectives
Present findings and recommendations to executive leadership with clarity, precision, and business impact

Skills

dashboards

reporting

data analysis

KPIs

financial metrics

analytical models

forecasting

SQL

Python

Tableau

Power BI

AssetWatch

Proactive maintenance solutions for industrial facilities

About AssetWatch

AssetWatch offers proactive maintenance solutions for industrial facilities by providing a centralized platform for real-time monitoring of critical assets. This helps clients, primarily in manufacturing, energy, and utilities, prevent costly downtime and repairs by identifying potential issues early. The subscription-based model includes a 30-day risk-free trial and typically delivers an 8x return on investment. Each client is supported by a dedicated Condition Monitoring Engineer to ensure effective monitoring and operational efficiency.

Westerville, OhioHeadquarters

2014Year Founded

$73.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

201-500Employees

Risks

Increased competition from emerging startups could erode AssetWatch's market share.

Economic downturns may reduce industrial budgets for new maintenance technologies.

Potential data privacy concerns could lead to regulatory scrutiny of AssetWatch's solutions.

Differentiation

AssetWatch offers a unique combination of predictive analytics and expert prescriptive insights.

The company provides a centralized platform for real-time monitoring of critical assets.

AssetWatch assigns dedicated Condition Monitoring Engineers for personalized client support.

Upsides

AssetWatch recently raised $38M in Series B funding to accelerate innovation.

Growing demand for remote monitoring solutions boosts AssetWatch's market potential.

Advancements in wireless sensor technology enhance AssetWatch's data accuracy and reliability.

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