[Remote] Sr. Business Process Consultant – ServiceNow Application Portfolio Management/Enterprise Architecture (Federal) at ServiceNow

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Enterprise Software, Cloud ComputingIndustries

Requirements

Candidates must possess an active U.S. TS/SCI clearance, have 5+ years of consulting experience with complex, global organizations, and 7+ years of Enterprise Architecture experience. They should have hands-on experience implementing enterprise architecture tools or platforms, familiarity with EA frameworks like TOGAF and modeling methods such as ArchiMate and BPMN, and an understanding of how EA enables IT to business strategy alignment. Proven ability to lead customer-facing projects, manage complex technical solutions, and experience leading workshops, converting business requirements into configuration requirements, and writing Agile user stories are essential. Excellent communication, facilitation, and interpersonal skills, with proficiency in Visio, Word, and PowerPoint, are also required. Experience leveraging AI in workflows, problem-solving, or decision-making is a plus, as is knowledge of CSDM, ITOM, ITAM, ServiceNow SPM products, cloud computing, digital transformation, modern IT architectures, and the software development lifecycle.

Responsibilities

The Sr. Business Process Consultant will serve as the functional and process expert on customer engagements, translating business requirements into configuration requirements using ServiceNow’s Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) solutions to accelerate outcomes and align IT with business strategy. They will drive EA and CSDM process definition, re-engineering, improvement, and gap analysis during workshops, and lead customer design workshops focused on ServiceNow EA functionality. Responsibilities include guiding customer process owners in gathering requirements, supporting documentation like business requirement workbooks, translating business needs into user stories and acceptance criteria, and supporting solution testing. The role involves advocating for customer needs, acting as a lead member of project teams to ensure successful outcomes, preparing customer-facing deliverables, managing multiple initiatives, promoting continuous improvement, supporting pre-sales activities, and mentoring peers. Travel up to 50% annually may be required.

Skills

ServiceNow

Application Portfolio Management

Enterprise Architecture

SPM

CSDM

Business Process Consulting

Requirements Gathering

User Stories

Acceptance Criteria

Testing Strategies

Solution Design

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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