Identity Security - Sr. Customer Success Manager - West
SaviyntSalary not specified
Sr. Associate, Risk Manager, Customer Identity Management Team at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries
Requirements
Candidates must possess a High School diploma and demonstrate strong communication skills, integrative thinking, and problem-solving abilities. The ability to adapt quickly to change is also essential for this role.
Responsibilities
The Sr. Associate, Risk Manager will support the Customer Identity Management team by testing controls, governing risk, improving processes, and managing partnerships. This role involves monitoring, reporting, and planning process improvements for customer identity, analyzing data to support recommendations, and managing formal process documents. Responsibilities include collaborating on project teams, managing the end-to-end control risk environment, building relationships with stakeholders, designing a new control ecosystem, leading incident support, and ensuring a well-managed risk approach to tools and processes. The individual will also collect and measure data for reporting, resolve complex risk defects, maintain formal process documents, and represent departments on change control forums. Additionally, they will provide customer service and training on specific processes and may deliver presentations up to the executive level.
Skills
Risk Management
Data Analysis
Process Improvement
Risk Governance
Control Testing
Project Management
Stakeholder Management
Risk-Based Modeling
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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