Spring 2026: Service Desk Co-op (January through June) at SharkNinja

Needham, Massachusetts, United States

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Consumer Goods, TechnologyIndustries

Requirements

Current student in a related bachelor's program
Must be able to work full-time, 40 hours per week, 5 days per week onsite in Needham, MA from January 2026 through June 2026

Responsibilities

Provide first-level IT support to SharkNinja employees, helping them resolve hardware, software, and connectivity issues
Troubleshoot and escalate technical problems across devices, operating systems, and collaboration tools (e.g., Zoom, Microsoft Teams)
Set up and configure laptops, monitors, and mobile devices for new hires, interns, and team members across departments
Assist with onboarding and offboarding processes, including account provisioning, hardware collection, and system access
Document common technical issues and resolutions to enhance our internal knowledge base and support training efforts
Track and manage service tickets through a ticketing system, ensuring timely communication and follow-up
Support video conferencing equipment and meeting room technology, both in-office and remotely
Learn from IT experts across multiple disciplines, from cybersecurity to infrastructure and systems administration
Get exposure to real-time IT operations, working in a fast-paced, collaborative environment that powers SharkNinja’s global teams
Play a role in continuous improvement, offering suggestions and feedback to streamline support workflows and enhance user experience

Skills

Service Desk

IT Support

Troubleshooting

Help Desk

End User Support

Ticketing Systems

Customer Service

Incident Management

SharkNinja

Designs and manufactures high-performance home appliances

About SharkNinja

SharkNinja designs and manufactures home appliances and cleaning products that aim to make everyday tasks easier and more enjoyable. Their product range includes vacuum cleaners, kitchen appliances, and various household gadgets. These products are engineered to improve efficiency and quality of life for users. SharkNinja stands out from competitors by focusing on high-performance and reliable solutions, which consistently receive positive customer feedback. The company’s goal is to enhance consumer satisfaction and build long-term relationships, encouraging repeat purchases and brand loyalty.

Needham, AlabamaHeadquarters

1994Year Founded

$558.6MTotal Funding

SECONDARYCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Family Planning Benefits

Mental Health Support

Professional Development Budget

Flexible Work Hours

Paid Vacation

Remote Work Options

401(k) Company Match

Health Insurance

Risks

Increased competition from emerging smart home brands threatens market share.

Rising raw material costs could impact SharkNinja's profit margins.

Global chip shortage may delay new product launches.

Differentiation

SharkNinja offers innovative, high-performance home appliances and cleaning products.

The company has a strong global presence with products sold worldwide.

SharkNinja's PowerDetect technology revolutionizes vacuum cleaning efficiency.

Upsides

Smart home integration offers new opportunities for SharkNinja's product compatibility.

The trend towards compact, multi-functional appliances aligns with SharkNinja's offerings.

Growing health and wellness interest boosts demand for SharkNinja's kitchen appliances.

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