Responsibilities

The Solutions Engineer will help Ditto users solve complex issues with their enterprise, mobile, and edge solutions, e.g., resolving questions on SDKs, architecture, performance, scaling, and everything in between, and be the expert on best practices for developing applications using Ditto at scale, mentoring customers. They will also advocate for customers’ needs, working with the engineering and product teams to debug and reproduce problem reports from Ditto users and escalate problems as needed, recognize patterns and effectively categorize issues, and contribute to documentation, shape processes, and help guide the evolution of the Ditto product itself. Furthermore, the Solutions Engineer will travel occasionally to meet with customers in person and work closely with our Federal Team and various project stakeholders to ensure maximum value to both the customer and the company.