Solutions Engineer

Position Overview

• Location Type: Hybrid (Occasional Travel)
• Job Type: Full-Time
• Salary: Not Specified

Ditto is on a mission to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. We bridge the digital divide by enabling real-time data synchronization—even when internet connectivity is limited or non-existent. Our peer-to-peer technology is trusted by major customers like Chick-fil-A and Delta Airlines, and we also work closely with the U.S. military on mission-critical connectivity solutions. As a fast-growing startup poised for a future IPO, our team is globally distributed, and our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and perspectives.

This role focuses on helping Ditto’s government clients integrate the technology. You’ll work closely with engineers and developers, troubleshoot complex issues, provide product feedback, contribute to documentation, and shape the product’s evolution. A key aspect of the role involves direct engagement with customers, particularly within the Department of Defense, requiring occasional travel.

Requirements

• Software Development Background: Extensive experience in multiple programming languages, including:
  • Swift
  • Objective-C
  • Java
  • Kotlin
  • Typescript
  • React Native
  • C#
  • Rust
  • Python
• Diagnostic and Troubleshooting Skills: Ability to read and understand stack traces, logs, and analytic graphs.
• Communication Skills: Excellent written and verbal communication skills in English, with the ability to effectively communicate with diverse technical and non-technical audiences.
• Genuine Desire to Help: A genuine desire to help customers succeed with the technology.
• Rapid Learning Ability: Ability to quickly learn new technical skills.

Responsibilities

• Customer Support: Help Ditto users solve complex issues with their enterprise, mobile, and edge solutions (e.g., SDKs, architecture, performance, scaling).
• Mentoring: Be the expert on best practices for developing applications using Ditto at scale, mentoring customers.
• Advocacy: Advocate for customer needs, working with the engineering and product teams to debug and reproduce problem reports, and escalate issues as needed.
• Pattern Recognition: Recognize patterns and effectively categorize and create links between related issues and projects.
• Customer Engagement: Engage with customers to solve their challenging technical problems and apply advanced diagnostic and troubleshooting skills.
• Documentation & Feedback: Contribute to documentation and provide product feedback.
• Travel: Travel occasionally to meet with customers in person.

Application Instructions

• Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role.

Company Information

• Company: Ditto
• Mission: To unleash the full power of edge devices by removing the plumbing required to build amazing applications.
• Values: Trust, Communication, Continuous Improvement
• Customer Base: Primarily the Department of Defense