Software Engineer III – Full Stack Customer Care Technology

Software Engineer III – Full Stack Customer Care Technology

Employment Type: Full time

Position Overview

Join Walmart as a Software Engineer III – Full Stack Customer Care Technology within our Global Technology EBS team. Your work will contribute to improving the experience for over 240 million global customers. Walmart is a Fortune #1 company, committed to fostering a comfortable environment where employees can bring their whole selves to work. A career at Walmart offers the opportunity to tackle complex challenges with a focus on a kinder way of life, extending beyond our physical stores. We are a world leader in diversity, belonging, and community involvement. From your first day, you will be empowered and equipped to do your best work.

Walmart’s Enterprise Business Services (EBS) comprises seven exceptional teams delivering world-class technology solutions and services that significantly impact every level of Walmart. As a vital part of Walmart Global Tech, our teams establish operational excellence benchmarks and leverage emerging technologies to support millions of customers, associates, and stakeholders globally. Joining EBS signifies a commitment to a journey of boundless growth, relentless innovation, and the opportunity to set new industry standards that will shape the future of Walmart.

As a Software Engineer III – Full Stack Customer Care Technology, you will assume responsibility for complex development initiatives aimed at modernizing and transforming our customer care platform. You will lead the design and implementation of scalable, cloud-native solutions across both front-end and back-end systems, while also mentoring team members and championing best practices.

About the Team

Our customer care team is dedicated to providing exceptional, cutting-edge agent tools for the customer care business. We have developed a proprietary CRM solution tailored to our specific needs, giving us a competitive advantage in delivering personalized solutions that meet our customers' requirements. Furthermore, our innovative guided workflows streamline our processes, ensuring a seamless experience for both our agents and customers. Collectively, these tools empower our agents to deliver top-tier customer care that distinguishes us from competitors.

What You'll Do

• Participate in the development of full stack features, from user interfaces to backend services, ensuring scalability, performance, and reliability.
• Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies.
• Implement backend services using Java, Spring Boot, and REST APIs, adhering to best practices in distributed systems.
• Collaborate closely with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful project delivery.
• Contribute to code quality through code reviews, mentoring, and implementing best practices in unit testing, integration testing, and CI/CD.
• Troubleshoot and resolve complex production issues, and guide root cause analysis efforts.

What You Will Bring

• 3+ years of experience in full stack software development.
• Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization.
• Strong backend experience with Java, Spring Boot, REST API design, and microservices.
• Experience in building distributed systems with Kafka or other messaging frameworks.
• Cloud experience (preferably Azure) and a deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar).
• Solid foundation in data structures, algorithms, and software architecture.

Preferred Qualifications

• Familiarity with CRM platforms or customer support tools.
• Experience with containerization (Docker, Kubernetes) and observability tools.

Benefits

At Walmart, we offer competitive pay, performance-based bonus awards, and other great benefits designed for your well-being.

• Health Benefits: Medical, vision, and dental coverage.
• Financial Benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid Time Off: PTO (including sick leave).