Software Engineer - Data Infrastructure at Assembled

New York, New York, United States

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$135,000 – $280,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Have experience working with modern data warehouses (e.g., Snowflake, BigQuery) and understand their performance characteristics
Have built or maintained end-to-end ELT pipelines and are comfortable choosing the right level of precomputation
Have designed or worked closely with a metrics or semantic layer, and understand how to define metrics that are consistent, queryable, and performant across reporting surfaces
Are comfortable reasoning about systems tradeoffs—latency, cost, developer velocity, and reliability
Take pride in building systems that are clear, maintainable, and empower others
Have strong SQL fluency and are comfortable reading query plans, debugging slow queries, and optimizing for performance

Responsibilities

Design and build systems that power both the storage and retrieval of analytical data
Own the transformation layer that models data for fast, consistent metric queries
Define and maintain the metrics layer that supports dashboards, exports, APIs, and internal tools
Collaborate with product, infrastructure, and Assist teams to build rich reporting experiences—like helping customers measure ROI on AI adoption
Manage scalable pipelines that move and transform production data for analysis
Instrument observability into the data platform, including freshness, lineage, and correctness

Skills

Data Modeling

Metrics

Analytics

SQL

ETL

Dashboards

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$68.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.

Rapid AI advancements require continuous innovation, straining resources.

Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.

The platform integrates seamlessly with tools like Google Calendar and Slack.

Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.

Increased demand for remote work solutions aligns with Assembled's capabilities.

Growing need for omnichannel support enhances Assembled's market relevance.

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