Software Engineer - Application Technology at Sysco

Sri Lanka

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FoodserviceIndustries

Requirements

A Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field
2+ years of hands-on ServiceNow development experience, including CMDB and Discovery
Experience deploying and managing MID Servers, credentials, and discovery probes/patterns
Experience troubleshooting discovery errors and CI population issues using logs, probes, sensors, and patterns
A solid understanding of ITIL principles, especially Configuration Management, and experience applying them in an enterprise CMDB environment
Proficiency in designing CI relationships, dependency mappings, and data normalization strategies
Excellent problem-solving and analytical skills with strong attention to detail
Strong verbal and written communication skills, with the ability to work collaboratively across teams

Responsibilities

Performing day-to-day administration and maintenance of the ServiceNow platform, with a focus on supporting CMDB and Discovery activities
Identifying and resolving discrepancies or issues related to CMDB data, integration errors, and CI relationships
Developing reports, dashboards, and KPIs to monitor CMDB health and provide insights for decision-making
Conducting regular audits, reconciliation activities, and data integrity checks to maintain a healthy CMDB
Integrating with external data sources using Integration Hub, REST/SOAP APIs, or importing sets to enrich CI data
Collaborating with stakeholders to define discovery schedules, scopes, and CI attributes relevant to business needs

Skills

Key technologies and capabilities for this role

ServiceNowCMDBServiceNow DiscoveryCSDMCI DataData ReconciliationDashboardsKPIsServiceNow Administration

Questions & Answers

Common questions about this position

What experience level is required for this ServiceNow Developer role?

The position requires 2+ years of hands-on ServiceNow development experience, including CMDB and Discovery.

What are the key technical skills needed for this position?

Key skills include experience deploying and managing MID Servers, credentials, and discovery probes/patterns; troubleshooting discovery errors and CI population issues; proficiency in designing CI relationships, dependency mappings, and data normalization strategies; and integrating with external data sources using Integration Hub, REST/SOAP APIs, or import sets.

What education is required for this Software Engineer role?

A Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field is required.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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