Software Engineer

Position Overview

Cresta is on a mission to transform customer conversations into competitive advantages. The company leverages AI and human intelligence to improve contact centers. Founded by Sebastian Thrun (Google X, Waymo, Udacity) and led by Ping Wu (Google Contact Center AI) and Tim Shi (OpenAI), Cresta aims to revolutionize the workforce with AI.

Location Type: Hybrid (Employee’s home & 1 University Avenue #05-118, Toronto, ON M5J 2P1 Canada) Job Type: Full-time, Temporary Salary: Not specified

Company Information

Company Name: Cresta AI Canada Inc. Business Address: 100 King Street West, 1 First Canadian Place, Suite 6200, Toronto, ON M5X 1E8

Terms of Employment

Location of Work: Hybrid (Employee’s home & 1 University Avenue #05-118, Toronto, ON M5J 2P1 Canada) Languages: English Employment Type: Full-time, Temporary

Requirements

• Education: Bachelor’s degree in computer science, computer systems engineering, software engineering, or mathematics.
• Experience: 3 years to less than 5 years’ experience as a software engineer.
• Computer and Technology Knowledge:
  • Experience working with a Machine Learning Platform application
  • Hands-on experience in developing and working on generative AI applications
  • Proficiency in designing and maintaining APIs (gRPC, REST, WebSocket, etc.)
  • Familiarity with high-performance database schema design and optimization
  • Experience with containerized application deployment (Kubernetes)
  • Hands-on experience with major cloud providers (AWS, GCP, Azure)

Responsibilities

• Design, develop, and deploy Cresta’s AI Agent solutions and proprietary models.
• Focus on practical AI challenges such as improving reasoning, planning capabilities, and evaluation in real-world scenarios.
• Collaborate with cross-functional teams including front-end and back-end software engineers to integrate AI Agents into Cresta’s customer solutions.
• Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases.
• Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s AI Agents.
• Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems.

Benefits

• Disability insurance
• Dental insurance
• Extended medical insurance
• Group benefit plan (Life & AD & D, Vision, Out of country Employee Assistance Program, Virtual health)
• Option to purchase common shares
• Monthly employee wellness and communication spending money
• Paid parental leave
• 15 days paid leave days in Canada

Application Instructions

Apply by email: software_engineer_