Software Engineer

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, AI & Machine Learning, Customer ServiceIndustries

Requirements

Candidates must possess a Bachelor’s degree in computer science, computer systems engineering, software engineering, or mathematics, and have between three and five years of experience as a software engineer. They should demonstrate experience working with a Machine Learning Platform application, hands-on experience in developing and working on generative AI applications, proficiency in designing and maintaining APIs (gRPC, REST, WebSocket, etc.), familiarity with high-performance database schema design and optimization, and experience with containerized application deployment (Kubernetes).

Responsibilities

The Software Engineer will design, develop, and deploy Cresta’s AI Agent solutions and proprietary models, focusing on practical AI challenges such as improving reasoning, planning capabilities, and evaluation in real-world scenarios. They will collaborate with cross-functional teams to integrate AI Agents into Cresta’s customer solutions, lead initiatives to scale AI systems for production environments, contribute to solving cutting-edge problems in AI, and innovate and research ways to improve the security, cost-efficiency, and reliability of AI systems.

Skills

Machine Learning Platform

Generative AI

gRPC

REST

WebSocket

Database Schema Design

Kubernetes

AWS

GCP

Azure

API Design

API Maintenance

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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