Software Developer in Test (SDiT) - Mobile team at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, DeliveryIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Software Engineering, or equivalent experience, with over 2 years of experience in software development or test automation. Proficiency in at least one programming language such as Python, Java, or C# is required, along with experience in web UI testing (Selenium, Playwright, Cypress), API testing (Postman, Insomnia), and mobile automation using Appium for Android and/or iOS. Experience with test frameworks (Pytest, Nunit, Junit), creating test strategies and plans, CI/CD tools (ADO, GitHub Actions), version control systems, and cloud platforms (Azure, AWS, GCP) is also necessary. Strong analytical, problem-solving, and communication skills are essential, as is the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

The Software Developer in Test will design, develop, and maintain automated test frameworks and tools to ensure the quality and performance of software products. Responsibilities include creating detailed test plans and cases, executing and evaluating them, and maintaining related documentation. The role involves conducting performance and load testing, collaborating with developers, product managers, and DevOps engineers, and influencing testing strategies. Additionally, the SDiT will participate in code reviews, contribute to CI/CD pipelines, identify and report bugs and performance issues, analyze test results, and contribute to the evolution of testing strategies and tools.

Skills

Test Automation

Test Frameworks

Test Plans

Test Cases

Performance Testing

Load Testing

CI/CD

Bug Tracking

Code Reviews

Software Development

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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