Site Reliability Engineering Manager at Shippo

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Logistics, ShippingIndustries

Requirements

3+ years of hands-on engineering management experience
9+ years as a software or systems engineer with deep experience building platforms, tooling, or infrastructure
BS or MS degree in Computer Science or equivalent experience
Expert-level experience designing and operating platforms that enable other engineering teams (internal platform-as-a-product experience)
Strong operational experience with Kubernetes in production environments, including experience building Kubernetes platforms for application teams
Deep expertise with at least one public cloud provider (AWS, GCP) including networking, compute, storage, and managed services
Experience building or maintaining CI/CD systems and deployment automation (GitHub Actions, GitLab CI, ArgoCD, Flux, etc.)

Responsibilities

Lead and develop a team of platform-focused SRE engineers, providing technical mentorship, career development, and performance management while fostering a culture of automation, self-service, and continuous improvement
Build and maintain internal platforms and tooling that enable product teams to deploy, monitor, and operate their services reliably
Manage observability platforms (metrics, logs, traces, dashboards) that provide product teams visibility into their services
Own the infrastructure and Kubernetes platform that all Shippo services run on, ensuring it scales ahead of business needs through capacity planning and performance optimization
Establish frameworks and tooling for SLO/SLI definition, error budget tracking, and reliability measurement that product teams can adopt
Design and maintain CI/CD pipelines, deployment automation, and release tooling that enable safe, frequent deployments
Build infrastructure-as-code foundations and self-service capabilities that allow product teams to provision and manage their infrastructure
Create automation to eliminate toil and prevent infrastructure problems before they impact product teams
Drive infrastructure cost optimization initiatives through analysis, rightsizing recommendations, reserved capacity planning, and waste elimination across the cloud platform
Participate in leadership rotation for Sev1 incidents affecting services or the platform itself
Manage the SRE team’s on-call rotation
Design, implement, and test disaster recovery capabilities and ensure infrastructure security and compliance
Partner with Engineering Managers and TPMs to understand product team needs, prioritize platform investments, and communicate platform roadmap and capabilities
Establish platform SLOs for infrastructure reliability, deployment success rates, build times, and other developer experience metrics

Skills

SRE

Kubernetes

observability

metrics

logs

traces

dashboards

deployment automation

infrastructure management

capacity planning

automation

self-service

Shippo

Shipping solution for ecommerce businesses

About Shippo

Shippo provides a shipping solution for ecommerce businesses, marketplaces, and platforms by connecting them to multiple shipping carriers through a single API and dashboard. Users can compare shipping rates, print labels, automate international documents, track shipments, and manage returns all in one place. This integration allows clients to streamline their shipping processes efficiently. Unlike many competitors, Shippo focuses on offering a comprehensive service that works seamlessly with existing ecommerce platforms, making it easier for businesses to handle their logistics. The goal of Shippo is to enhance the shipping experience for its customers, ensuring their success by solving key operational challenges in the ecommerce logistics market.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$150.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Consumer SoftwareIndustries

201-500Employees

Benefits

Medical, dental, & vision

Take-as-much-as-you-need vacation policy

Flexible work hours

Two week-long company wide shutdowns during summer/winter

3 volunteer days off (VTOs)

WFH stipend

Charity donation match up to $100

Professional & career growth

Individual learning stipend

Personal and focused growth

Company off-sites throughout the year

Risks

Increased competition from platforms like Square and Wix could reduce Shippo's market share.

Partnership with Cover Genius may expose Shippo to insurance claims and liabilities.

New tool launches may strain Shippo's resources if not managed efficiently.

Differentiation

Shippo offers a multi-carrier shipping API connecting with over 40 global carriers.

The platform provides comprehensive shipping solutions, including label creation and package tracking.

Shippo's integration with platforms like Wix enhances its accessibility and user experience.

Upsides

Shippo's Addresses API improves address validation, reducing undeliverable packages.

Partnership with Cover Genius offers comprehensive insurance solutions for eCommerce merchants.

Dynamic pricing models optimize revenue and offer competitive rates to customers.

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