Job Description: Site Reliability Engineer (Production Sandbox Reliability)

Employment Type: Full-Time Location Type: Remote

About Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why Deel?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

About the Role

We’re looking for a Junior to Mid-level Site Reliability Engineer to join our Production Sandbox Reliability team – the first line of defense ensuring enterprise customer sandboxes remain stable, up-to-date, and well-monitored. You'll work in a globally distributed team and act as the operational guardian for these environments.

This role is ideal for someone who thrives in high-ownership environments, enjoys hands-on infrastructure work, and wants to grow their SRE skills while partnering closely with engineering and customer-facing teams.

Key Responsibilities

• Maintain Reliability: Monitor the health of enterprise customer sandbox environments and ensure high availability, uptime, and stability across all services.
• Stay Up-to-Date: Regularly roll out updates to microservices inside each sandbox to ensure alignment with the latest versions.
• Alert Response & Escalation: Triage infrastructure and application alerts, perform initial investigation, and escalate incidents to the appropriate engineering teams with clear context.
• Improve Observability: Enhance metrics, logs, and tracing coverage using Datadog and the Grafana stack (Mimir, Loki, Tempo), identifying gaps and driving better alerting practices.
• Support Incident Workflows: Collaborate in post-incident reviews and ensure root cause analysis is followed up with actionable items and improvements by relevant teams.
• Communicate Proactively: Act as the bridge between internal engineering teams and customer-facing teams, providing timely updates during incidents, maintenance, and version upgrades.
• Participate in On-Call Rotation: Provide continuous coverage across APAC, EMEA, and LATAM time zones as part of a rotating on-call schedule (follow the sun).

What We're Looking For

• 1-3 years of experience in SRE, DevOps, or Infrastructure Engineering roles.