Site Reliability Engineer - II at LivePerson

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5-8 years of experience as a Site Reliability Engineer, Platform Engineer, or DevOps Engineer
Hands-on experience managing Kubernetes clusters (GKE, EKS) in GCP and AWS
Strong knowledge of Terraform, Helm, and GitLab CI/CD pipelines
Proficiency in Python, Go, or Shell scripting for automation and tooling
Experience implementing and managing observability stacks (Prometheus, Grafana, Datadog)
Deep understanding of Linux systems, cloud networking, and container orchestration concepts
Experience working in Agile/Scrum environments and partnering closely with developers
Excellent analytical skills with a proactive attitude — able to question assumptions and escalate potential risks early

Responsibilities

Collaborate closely with Developers, QA, and Product teams during sprint planning to understand release plans, dependencies, and infrastructure requirements
Participate in the application release cycle, ensuring deployments are automated, consistent, and reliable
Manage and operate Kubernetes clusters in Google Kubernetes Engine (GKE) and Amazon Elastic Kubernetes Service (EKS)
Develop and manage Terraform modules for provisioning and configuring cloud infrastructure across GCP and AWS
Standardize service deployments using Helm for templating and versioned releases
Build and enhance observability with Prometheus, Grafana, and Datadog to monitor application and platform performance
Design, implement, and maintain GitLab CI/CD pipelines for build, test, and deployment automation
Drive an automation-first culture by developing scripts and tooling in Python, Go, or Shell to minimize manual effort and improve efficiency
Participate in a 24/7 on-call rotation, ensuring quick detection, mitigation, and resolution of incidents
Perform root cause analysis (RCA) and contribute to post-incident reviews to prevent recurrence
Proactively identify reliability or scalability gaps, raise early warnings, and partner with teams to address systemic risks

Skills

Kubernetes

GKE

EKS

Terraform

SRE

Automation

Observability

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters

1995Year Founded

$40.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Tuition Reimbursement

Wellness Program

Mental Health Support

Flexible Work Hours

Remote Work Options

Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.

Rapid AI advancements may require significant R&D investment to maintain competitiveness.

Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.

The company partners with industry leaders like Telnyx to enhance real-time communication.

LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.

Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.

Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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