Site Reliability Engineer at ID.me

Mountain View, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Identity ManagementIndustries

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or a related technical field
3-5 years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering
Proficiency in at least one modern programming language (e.g., Java, Go, Python, Ruby, JavaScript)
Hands-on experience managing and scaling services in cloud environments such as AWS, GCP, or Azure. (Preferred)
Strong understanding of containerization and orchestration technologies (Docker, Kubernetes). (Preferred)
Experience implementing and maintaining CI/CD pipelines and automation frameworks. (Preferred)
Working knowledge of observability systems—metrics, tracing, logging, and alerting. (Preferred)
Experience building automated recovery, failover, or chaos-engineering systems to validate reliability. (Preferred)
Familiarity with event-driven architecture and asynchronous processing systems. (Preferred)
Knowledge of distributed systems design, load balancing, and performance optimization. (Preferred)
Exposure to infrastructure-as-code tools (Terraform, Pulumi, Ansible) and GitOps practices. (Preferred)
Understanding of security and compliance frameworks. (Preferred)

Responsibilities

Build and maintain automated reliability tooling, infrastructure as code, and observability systems that enhance uptime and service performance
Develop monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, OpenTelemetry) to detect and remediate issues proactively
Partner with engineering teams to design and implement scalable, fault-tolerant systems that meet defined SLIs and SLOs
Automate repetitive operational tasks and develop self-healing and auto-remediation mechanisms to minimize human intervention
Participate in on-call rotations and lead incident response efforts, performing post-incident reviews and driving systemic improvements
Improve the deployment and release process using CI/CD pipelines and progressive delivery techniques to ensure stability and safety
Champion observability, reliability, and operational readiness reviews as part of the development process
Collaborate with Security and Compliance teams to ensure production systems meet FedRAMP, NIST, and internal policy requirements
Contribute to documentation, runbooks, and internal tooling to enhance knowledge sharing and operational maturity across teams

Skills

Prometheus

Grafana

OpenTelemetry

Infrastructure as Code

Observability

Monitoring

Logging

Alerting

Automation

Incident Response

ID.me

Digital identity verification for secure access

About ID.me

ID.me provides a platform for digital identity verification, allowing individuals to prove and share their identity online. Users create a verified digital identity that can be used to access various services and discounts from partner companies. This process helps businesses ensure that only eligible individuals receive specific offers, which reduces fraud and enhances security. ID.me primarily serves military personnel, first responders, students, teachers, nurses, medical professionals, and government employees, making it particularly valuable in sectors like e-commerce, healthcare, government services, and education. Unlike its competitors, ID.me focuses on building trust between businesses and customers by offering a streamlined verification process that complies with regulatory requirements. The company's goal is to simplify identity verification while providing secure access to services and discounts.

McLean, VirginiaHeadquarters

2010Year Founded

$279.5MTotal Funding

SERIES_DCompany Stage

Government & Public Sector, Cybersecurity, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Parental Leave

Employee Assistance Program

Pet Insurance

Travel Assistance Program

Wellbeing and Childcare Discounts

Referral Bonus

Learning and Development Benefit

Risks

Increased competition from new digital identity startups threatens ID.me's market share.

Privacy concerns and regulatory scrutiny could impact ID.me's data handling practices.

Technical challenges in scaling video chat services may lead to customer dissatisfaction.

Differentiation

ID.me is the only provider offering video chat for identity verification.

The company serves diverse sectors, including government, retail, and healthcare.

ID.me's platform is NIST 800-63-3 IAL2/AAL2 conformant, ensuring high security standards.

Upsides

ID.me's valuation increased to $1.8 billion, showing strong investor confidence.

Partnerships with government agencies enhance ID.me's credibility and market reach.

The growing demand for digital identity verification boosts ID.me's market potential.

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