Site Reliability Engineer at Sysco

Concord, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Food DistributionIndustries

Requirements

Bachelor’s degree in computer science, computer engineering or related field, or relevant training, or equivalent combination of experience and education
3 years’ experience in technical operations support role
3 years’ experience with enterprise cloud platforms
Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation
Preferred Qualifications
Experience in e-commerce application development or operations
Previous experience with AWS, GCP & Kubernetes
Experience with APM tools such as Datadog, New Relic or Dynatrace
Experience in an agile development environment

Responsibilities

Drive system reliability, performance, and operational excellence through automation, observability, and proactive incident management
Lead incident response and root cause analysis (RCA) for complex production issues, ensuring rapid recovery, effective communication, and long-term corrective actions
Collaborate closely with engineering teams to strengthen system resilience and continuously improve reliability practices
Design and enhance monitoring and observability solutions using leading APM tools (logs, metrics, and traces), building intelligent alerting frameworks to proactively detect and mitigate issues
Define and maintain SLIs/SLOs, identify performance bottlenecks, and apply best practices in performance optimization, database management, and Kubernetes operations
Emphasize automation and continuous improvement by eliminating manual tasks, optimizing CI/CD pipelines, and scaling operational efficiency through tools and scripts
Work with a global SRE team, fostering a culture of reliability, accountability, and continuous innovation across teams

Skills

Kubernetes

CI/CD

SLOs

SLIs

APM

monitoring

observability

incident response

root cause analysis

automation

cloud platforms

database management

performance optimization

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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