ServiceNow QA Tester at Global Payments

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTech, Financial ServicesIndustries

Requirements

Extensive knowledge of ServiceNow
Skills and essential knowledge for designing, executing, and automating test cases
Strong strategic thinking, cross-group collaboration, and drive to offer company-wide solutions
Passion for success, high energy, and part of a high-performing team
Self-driven with strong technical acumen, relationship building skills, and understanding of the business
Growth mindset, pride in creating an empowering environment
Passionate about making others successful, customer-obsessed, focused on building what stakeholders need
Excellence in leading partner collaboration across multiple teams within and outside the organization
Ability to translate business requirements into ITIL-based processes

Responsibilities

Design, develop, and execute comprehensive test plans, test cases, and test scripts for various ServiceNow modules (e.g., ITSM, ITOM, ITAM, CSM)
Perform functional, regression, integration, and end-to-end testing, including configurations, customizations, workflows, catalog items, scripts, and UI policies
Collaborate closely with developers, business analysts, and product owners to understand requirements, define acceptance criteria, and ensure accurate test coverage
Develop and maintain automated test scripts using ServiceNow's Automated Test Framework (ATF)
Conduct API testing and data validation for integrations between ServiceNow and other systems
Identify, document, and report defects to ensure timely resolution
Participate in agile ceremonies (e.g., sprint planning, daily standups) and provide input from a QA perspective
Support user acceptance testing (UAT) and validate solutions with business users
Contribute to continuous improvement efforts

Skills

Key technologies and capabilities for this role

ServiceNowQA TestingTest AutomationAgile DevelopmentITSMTest Case DesignIntegration TestingConfiguration Testing

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the ServiceNow QA Tester role?

The role requires extensive knowledge of ServiceNow for designing, executing, and automating test cases, strong strategic thinking, cross-group collaboration, and translating business requirements into ITIL-based processes. Ideal candidates also have strong technical acumen, relationship building skills, and understanding of the business.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like for this team?

The team is dynamic, high-performing, and highly collaborative, with a focus on growth mindset, empowering everyone to do their best work, customer obsession, and excellence in partner collaboration across multiple teams.

What makes a strong candidate for this ServiceNow QA Tester position?

A strong candidate is self-driven with strong technical acumen, relationship building skills, a growth mindset, passion for making others successful, customer obsession, and excellence in cross-team collaboration.