ServiceNow Consultant at DXC Technology

Quezon, Mimaropa, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Expertise in ServiceNow modules (ITSM, ITOM, ITBM/SPM, HRSD, CSM, etc.)
Strong knowledge of ITIL best practices in service management and operations
Experience in managing SLAs, OLAs, KPIs, incident, problem, change, and request management processes
Proficiency in ServiceNow platform health monitoring, updates, releases, and governance
Skills in automation, process optimization, and driving operational efficiency
Leadership and mentoring experience for ServiceNow administrators, developers, and support staff
Ability to translate business requirements into service improvements or platform enhancements
Strong stakeholder management, communication, and relationship-building skills

Responsibilities

Manage end-to-end delivery of ServiceNow services and ensure SLAs, OLAs, KPIs are met or exceeded
Oversee incident, problem, change, and request management processes for quality and efficiency
Lead service review meetings, providing insights on performance, risks, and improvements
Coordinate with technical teams to resolve escalations promptly
Serve as primary escalation and communication point for clients and stakeholders
Build and maintain client relationships, translating requirements into actionable improvements
Align ServiceNow roadmap with organizational priorities through collaboration
Monitor platform health, performance, and compliance with governance standards
Manage ServiceNow updates, releases, and changes with platform owners
Drive automation and efficiency improvements via the ServiceNow platform
Develop and maintain operational documentation, playbooks, and procedures
Conduct service performance reviews and recommend improvements
Identify opportunities for innovation, process optimization, and service quality enhancement
Track operational risks and implement mitigation plans
Lead and mentor ServiceNow administrators, developers, and support staff
Ensure effective workload distribution, task prioritization, and SLA adherence
Foster collaboration across functional and technical teams

Skills

ServiceNow

ITSM

ITOM

ITBM

SPM

HRSD

CSM

Service Delivery Management

SLA Management

Incident Management

Problem Management

Change Management

Stakeholder Management

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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