ServiceNow Business Analyst – ITSM at DXC Technology

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, IT ServicesIndustries

Requirements

Experience working in large-scale ServiceNow implementations
Familiarity with reporting and dashboarding in ServiceNow
Experience with integration of ServiceNow with other platforms/tools
Ability to work independently and as part of a cross-functional team

Responsibilities

Gather, analyze, and document business requirements for ITSM processes using ServiceNow
Collaborate with stakeholders to identify business challenges and opportunities for improvement
Translate business needs into detailed functional and technical requirements
Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives
Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)
Conduct workshops and stakeholder interviews to validate requirements and design decisions
Support UAT, training, and deployment activities
Provide post-implementation support and continuous improvement recommendations
Develop process documentation, user stories, use cases, and workflow diagrams
Ensure compliance with governance, best practices, and organizational standards

Skills

ServiceNow

ITSM

Incident Management

Problem Management

Change Management

Service Request

Knowledge Management

Requirements Gathering

User Stories

UAT

Reporting

Dashboarding

Integrations

Workflow Diagrams

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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