ServiceNow ATF Engineer at Skechers

Manhattan Beach, California, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Footwear, Apparel, RetailIndustries

Education in Information Systems, Computer Science, or related discipline
Minimum of 3+ years of hands-on development experience working with the ServiceNow Platform as an ATF Engineer
High expertise on the ServiceNow Platform to configure the ATF Module on ITSM Pro SKU modules to include: Workflows/Flows, UI Policies/Actions, ACLs, Data Policies, Business Rules, Script Includes, Catalog Items, Integrations (Service Graph Connectors, Native REST APIs, Custom API Development)
Very experienced with ServiceNow, the ITSM suite, and a multi-portal environment
Experience in the IT Service Management domain or in ITIL is a plus
ServiceNow Admin (CSA) certification is a plus (expected within a year if not held)
ServiceNow Implementation Specialist (CIS) is a plus, not mandatory
ServiceNow Certified Application Developer (CAD) is a plus, not mandatory
ITIL Foundations certification is a plus, but not mandatory
Experience liaising with groups of people across several geographies
Excellent communication and time management skills

Identify essential functionality per process/application within each of Skechers’ existing suites: ITSM, ITOM, HAM, and front-end UI Portal
Create modular ATFs to validate the essential functions
Package tests into suites
Monitor and log defects in a detailed, understandable, and reproducible way using the ServiceNow defect module and report to the development team (internal or external)
Maintain the ATF application during operations and upgrades
Validate data flow throughout application workflow (end-to-end)
Work with both internal and external development teams
Manage manual and automated ServiceNow-prescribed DevOps and ATF Modules on the ITSM SKU