Site Reliability Engineer
Stitch FixSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Video Security, Surveillance, Cloud ServicesIndustries
Requirements
- 1-5 years related experience and/or training
- Technical proficiency in cloud environments (AWS preferred), CI/CD technologies, infrastructure automation, and monitoring tools
- Experience in a scripting language and/or C# and/or Java and/or C++ development language
- Solid understanding of development practices and TCP/IP network protocols
- Experience with service monitoring tools (e.g. Coralogix, Datadog, Prometheus, or Grafana)
- Familiarity with Agile methodologies and project management tools (e.g. Jira)
- Ability to quickly learn new technologies and practices
- Excellent critical thinking and problem-solving skills
- Strong quality ethic and test-first attitude
- Great communication and teamwork skills
Responsibilities
- Engineer and implement solutions that increase system integrity, scalability, security, and reliability
- Monitor, analyze, and improve system metrics, proactively driving service improvements and customer experience
- Implement, operate, and continuously improve monitoring, alerting, and observability systems
- Participate in incident response, postmortems, and release health processes; develop tools and dashboards to minimize recurrence
- Partner with the Service Reliability Manager and cross-functional teams to plan and deliver strategic reliability and quality initiatives
- Define, measure, and improve service-level indicators (SLIs) and objectives (SLOs) for platform reliability
- Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions
- Champion operational excellence, reliability, and quality throughout the software development and deployment lifecycle
- Advocate for the customer experience, ensuring all operational and engineering efforts support end-user satisfaction and robust performance
- Collaborate with DevOps Engineers on CI/CD pipeline optimization, environment maintenance, automation, and troubleshooting
- Participate in capacity planning and performance tuning
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work arrangement or location policy for this role?
This information is not specified in the job description.
What are the key responsibilities of a Service Reliability Engineer at OpenEye?
Responsibilities include engineering solutions for system integrity, scalability, security, and reliability; monitoring and improving system metrics; implementing observability systems; participating in incident response and postmortems; and collaborating with cross-functional teams to champion quality and customer experience.
What is the company culture like at OpenEye?
OpenEye offers an innovative, collaborative, and casual atmosphere.
What salary or compensation is offered for this position?
This information is not specified in the job description.
What kind of candidate is OpenEye looking for in a Service Reliability Engineer?
OpenEye seeks candidates who thrive in innovative, collaborative environments with hands-on technical skills, a customer-focused mindset, and the ability to partner with DevOps, QA, engineering, and product teams to ensure reliability and quality.
OpenEye
Provides cloud-managed video security solutions
About OpenEye
OpenEye provides advanced video security solutions tailored for businesses, retail chains, and organizations needing effective security systems. Their offerings include both software and hardware that simplify video security management, helping clients enhance profitability through intelligent software that aids in loss prevention and business intelligence. OpenEye's cloud-managed video solutions allow clients to access and manage their security footage online, reducing the need for extensive on-site hardware and making installations more cost-effective. The company differentiates itself by forming strategic partnerships, such as with Interface Security Systems, to enhance remote video surveillance services. OpenEye aims to support its employees with growth opportunities and a structured performance review process, while focusing on delivering intelligent security solutions that improve safety and profitability for their clients.
Liberty Lake, WashingtonHeadquarters
1999Year Founded
EARLY_VCCompany Stage
Hardware, Enterprise Software, CybersecurityIndustries
201-500Employees