Service Logistics Analyst at Alcon

Lake Forest, California, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Eye Care, Medical DevicesIndustries

Requirements

Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs.; Assoc.+6 yrs.; M.S.+0 yrs.)
The ability to fluently read, write, understand, and communicate in English
2 Years of Relevant Experience
Experience with SAP ERP (including IDoc monitoring, data reconciliation, and interface troubleshooting) - Preferred
Familiarity with CRM systems and Service Management platforms - Preferred
Advanced Excel skills and familiarity with data visualization tools for reporting - Preferred
Knowledge of financial controls and reconciliation processes to ensure data accuracy and compliance - Preferred
Strong understanding of master data management and data governance principles - Preferred
Proven ability to analyze and resolve system interface errors and recommend process improvements - Preferred
Proficiency in reporting and metrics analysis for transaction and error trends - Preferred
Excellent communication skills (verbal and written) to collaborate with cross-functional teams and document processes clearly - Preferred
Strong problem-solving and root cause analysis capabilities - Preferred
Experience with inventory management processes, preferably in a field service environment - Preferred
Detail-oriented with a focus on data accuracy and operational efficiency - Preferred

Responsibilities

Monitor ERP–Service Management System data synchronization to ensure accuracy and integrity
Review and resolve interface message queue errors (IDocs) in Technical Services systems
Investigate root causes of interface or transaction errors and apply corrective actions
Escalate unresolved system issues through appropriate support channels
Perform daily checks on CRM and ERP transaction data for completeness and accuracy
Track and report daily metrics on transaction volumes, interface statuses, and error codes
Maintain and update key data quality indicators to monitor system health
Support user access management (UAM) activities for Field Service personnel
Collaborate with field teams on inventory-related issues and service order corrections
Document and communicate recurring issues for problem management and process improvement
Participate in ongoing projects aimed at reducing errors and improving data governance
Ensure the accuracy, completeness, and reliability of data across ERP (SAP) and CRM (ServiceMax) Systems
Manage Field Service Engineer (FSE) trunk inventory integrity
Monitor system interface message queues and resolve transactional errors through root cause analysis and corrective actions
Perform regular reconciliations and define key data quality indicators
Support master data governance initiatives to enhance operational efficiency
Administer Financial Control activities and manage user access for service personnel
Implement problem management processes and drive projects focused on error reduction and data quality improvement

Skills

Key technologies and capabilities for this role

SAPServiceMaxERPCRMIDocsRoot Cause AnalysisData ReconciliationMaster Data GovernanceInventory ManagementFinancial ControlsUser Access ManagementProblem Management

Questions & Answers

Common questions about this position

What is the location for this Service Logistics Analyst position?

This position is located at our Lake Forest, CA location.

What are the minimum education and experience requirements for this role?

A Bachelor’s Degree or equivalent years of directly related experience is required, along with 2 years of relevant experience.

What preferred skills are mentioned for the Service Logistics Analyst role?

Preferred skills include experience with SAP ERP (including IDoc monitoring, data reconciliation, and interface troubleshooting), familiarity with CRM systems and Service Management platforms, advanced Excel skills, familiarity with data visualization tools for reporting, and knowledge of financial controls.

What is the company culture like at Alcon?

Alcon fosters an inclusive culture, is driven by meaningful work to help people see brilliantly, innovates boldly, champions progress, acts with speed, and recognizes commitment and contributions.

What makes a strong candidate for this Service Logistics Analyst position?

Strong candidates will have a Bachelor’s degree or equivalent experience plus 2 years of relevant experience, with preferred expertise in SAP ERP including IDoc monitoring and troubleshooting, CRM systems, advanced Excel, data visualization tools, and financial controls.

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

Land your dream remote job 3x faster with AI

Try Jobo Free