Service Level & Availability Manager at Doran Jones Inc.

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Capital MarketsIndustries

Requirements

5+ years of experience in Availability Management, Service Level Management, or related IT Service Delivery functions
Proven track record implementing availability frameworks aligned with ITIL or similar best practices
Solid understanding of infrastructure, cloud (AWS/Azure), and modern architectures (microservices, containers)
Hands-on experience with monitoring, alerting, and analytics tools (PowerBI, Datadog, Splunk, PagerDuty, ServiceNow)
Excellent communication and analytical skills, with the ability to convey technical insights to non-technical audiences
ITIL or cloud certifications (AWS/Azure) preferred

Responsibilities

Own end-to-end Service Level and Availability Management across on-premises, cloud, and third-party systems
Develop and maintain availability plans that align with business priorities and risk mitigation strategies
Monitor system health and performance using tools such as PowerBI, Datadog, Splunk, PagerDuty, and ServiceNow
Partner with Infrastructure, DevOps, and Application teams to embed availability practices into change, incident, and release processes
Define and track key metrics (uptime, reliability, MTTR/MTTI) and present trends and recommendations to technical and leadership teams
Foster a culture of proactive monitoring, resilience engineering, and continuous improvement

Skills

Key technologies and capabilities for this role

ServiceNowPowerBIDatadogSplunkPagerDutyAWSAzureITILAvailability ManagementService Level ManagementMTTRMTTImicroservicescontainers

Questions & Answers

Common questions about this position

What is the employment type for this position?

The employment type is Corp-to-Corp.

Is this a remote role or does it require being in a specific location?

This is a USA-based role, but specific details on remote or office requirements are not provided.

What skills and experience are required for this role?

Candidates need 5+ years in Availability Management, Service Level Management, or related IT functions, proven ITIL-aligned frameworks, understanding of infrastructure/cloud (AWS/Azure)/modern architectures, hands-on with tools like PowerBI, Datadog, Splunk, PagerDuty, ServiceNow, plus excellent communication and analytical skills.

What is the company culture like at Doran Jones Inc.?

DJI fosters a non-traditional consulting environment by recruiting from diverse backgrounds including underserved communities and veterans, emphasizes Agile transformation, and focuses on building exceptional teams with broad experience.

What makes a strong candidate for this Service Level & Availability Manager role?

Strong candidates will have 5+ years in availability/service level management, ITIL or similar experience, cloud knowledge (AWS/Azure), hands-on tool expertise (PowerBI, Datadog, etc.), and ITIL/cloud certifications, along with strong communication skills.

Doran Jones Inc.

Financial services firm specializing in data engineering

About Doran Jones Inc.

Doran Jones Inc. specializes in financial services, focusing on data engineering and application development for capital markets, risk management, and regulatory compliance. The company helps clients enhance their capabilities, minimize risks, and implement changes effectively. Its products and services include advanced AI and machine learning tools, data intelligence, and advisory services tailored to the financial sector. Doran Jones stands out from competitors by actively recruiting individuals from non-traditional backgrounds, fostering diversity within its teams, and partnering with non-profit organizations to create sustainable technology careers. The goal of Doran Jones is to support clients in their digital transformation journeys while building a workforce that reflects a variety of experiences and perspectives.

Charlotte, North CarolinaHeadquarters

2010Year Founded

M_AND_ACompany Stage

Enterprise Software, AI & Machine Learning, Financial ServicesIndustries

51-200Employees

Risks

Emerging fintech startups leveraging blockchain pose competitive threats.

Rapid AI evolution may create a skills gap within Doran Jones' workforce.

Remote work trends could impact local talent recruitment in major US cities.

Differentiation

Doran Jones is a women-owned firm specializing in capital markets consulting.

The firm recruits from non-traditional backgrounds, enhancing team diversity and expertise.

Doran Jones offers advanced AI and machine learning tools for digital transformation.

Upsides

Increased demand for ESG data analytics boosts opportunities in data engineering.

The rise of DeFi platforms drives demand for risk management solutions.

Agile transformation trend increases demand for Doran Jones' consulting expertise.

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